Case Manager III

About the role

Volunteers of America Mid-States (VOA) is a non-profit organization serving four states, dedicated to creating positive change through housing, care, support, and community programs. The Case Manager I will support the Supportive Services for Veteran Families (SSVF) program, assisting veterans who are homeless or at risk of homelessness to end their housing crisis and achieve long-term stability.

Responsibilities

• Conduct outreach to raise awareness of SSVF and recruit veteran families
• Perform case management duties including:
  • Assessment and development/monitoring of case plans with follow-up
  • Establishing linkages with local agencies and service providers
  • Providing referrals and coordinating with VAMCs and other providers for healthcare and daily living services
  • Allocating resources based on participant need
  • Educating participants on supportive services and rights
  • Assisting participants with VA benefits and other public benefits
  • Providing referrals for supportive services such as financial planning, transportation, income support, legal services, childcare, and housing counseling
  • Demonstrating clinical judgment in participant decision-making
  • Relating to veterans and families in a culturally appropriate manner
  • Performing Performance Quality Improvement (PQI) duties as assigned
  • Facilitating the Critical Time Intervention (CTI) evidence-based model
• Collaborate with SSVF team members and participate in case consultation
• Advocate for veterans by integrating their needs into case plans
• Serve as liaison with local HUD-VASH teams, attending case conferencing and coordinating services
• Understand and address barriers faced by clients in urban and rural areas
• Comply with program policies and Council on Accreditation standards

Requirements

• Bachelor’s degree in social work or related field; OR at least five (5) years of experience in the field without a degree; OR a Veteran with three (3) years of related work experience
• Demonstrated ability to perform family needs assessment, access local resources, provide advocacy and counseling, and work cooperatively with service providers
• Commitment to SSVF principles
• Excellent verbal and written communication skills
• High degree of organization and creative problem-solving skills

Benefits

• Health and wellness programs, including medical, dental, and vision coverage
• Employee Assistance Plans (EAP)
• Flexible Spending Account and Health Savings Account options
• Short-term disability and company-paid life insurance
• 403b retirement plan with company fund matching
• MetLife legal plans and financial wellbeing resources
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• Employee discounts and paid time off effective day one
• Paid benefits effective day one