Case Manager II - Women & Children's Longterm Program

About the role

Light of Life Rescue Mission seeks a full-time Case Manager (Level 2) for the Women & Children's Longterm Program. This person will walk closely alongside clients in guiding them through a four-phase recovery program that combines clinical and spiritual elements. Successful people in this role tend to be persuasive problem-solvers who are skilled in building relationships and inspiring others.

Responsibilities

• Provide case management and advocacy for clients, working as a liaison to coordinate wraparound services, while making referrals for housing, healthcare, and other resources for families.
• Develop individualized treatment plans addressing substance use and co-occurring disorders and teach families about addiction, recovery, trauma, and effective support strategies.
• Act as a liaison between medical and social services providers as needed.
• Maintain detailed, confidential client records and case notes. Track clients' care plan progress through one-on-one discussions and using the online client management system, MissionTracker.
• Provide immediate support during emergencies and connect clients to appropriate crisis services.
• Network with related service providers to access appropriate services for clients.
• Serve as a treatment team member, providing input and support in Care Team decisions.
• Make decisions about proposed activities in accordance with Light of Life principles and the best practices for recovery.
• Transport clients in the Mission's vehicles to and from appointments as needed.
• Work in tandem with the children's case manager and volunteers.

Requirements

• Bachelor's degree required in social work, counseling, psychology, human services, or another related field. A Master's degree is preferred.
• 5-years of experience working with individuals in a substance recovery or mental health setting.
• Excellent customer service experience.
• Valid driver's license and clean driving record.
• Proficient in Microsoft Office.

Qualifications

• HMIS experience and knowledge preferred.

Benefits

• Medical, Dental, Vision and other valuable benefits, which begin the first of the month following employment.
• Retirement plan with match program after 6 months of employment.

Faith-based expectations

• Walk alongside clients as a disciple of Christ, sharing the Gospel through actions and words.
• Establish mutual trust and create a safe, authentic environment.
• Serve clients and co-workers in a loving manner and practice a self-evaluative lifestyle.
• Resolve all issues in ways that promote the Mission's core values while following the processes described in the staff handbook.
• Help the clients make choices that are justifiably in their eternal best interest.
• Practice Christ-like stewardship of all resources.
• Model personal responsibility, accountability, timely reporting, and a self-evaluative lifestyle.