Case Manager II - Women & Children

About the role

Light of Life Rescue Mission, serving the Pittsburgh area since 1952, is seeking a full‑time Case Manager (Level 2) for the Women & Children’s Long‑term Program. The role involves walking closely alongside clients through a four‑phase recovery program that blends clinical and spiritual elements. Successful candidates are persuasive problem‑solvers skilled in building relationships and inspiring others.

Responsibilities

• Provide case management and advocacy for clients, coordinating wrap‑around services and making referrals for housing, healthcare, and other resources for families.
• Develop individualized treatment plans addressing substance use and co‑occurring disorders; teach families about addiction, recovery, trauma, and effective support strategies.
• Act as a liaison between medical and social‑services providers as needed.
• Maintain detailed, confidential client records and case notes.
• Track clients’ care‑plan progress through one‑on‑one discussions and the online client‑management system, MissionTracker.
• Provide immediate support during emergencies and connect clients to appropriate crisis services.
• Network with related service providers to access appropriate services for clients.
• Serve as a treatment‑team member, providing input and support in Care Team decisions.
• Make decisions about proposed activities in accordance with Light of Life principles and best practices for recovery.
• Transport clients in the Mission’s vehicles to and from appointments as needed.
• Work in tandem with the children’s case manager and volunteers.
• Walk alongside clients as a disciple of Christ, sharing the Gospel through actions and words.
• Establish mutual trust and create a safe, authentic environment.
• Serve clients and co‑workers in a loving manner and practice a self‑evaluative lifestyle.
• Resolve issues in ways that promote the Mission’s core values while following staff‑handbook processes.
• Help clients make choices that are justifiably in their eternal best interest.
• Practice Christ‑like stewardship of all resources.
• Model personal responsibility, accountability, timely reporting, and a self‑evaluative lifestyle.

Requirements

• Bachelor’s degree required in social work, counseling, psychology, human services, or a related field (Master’s degree preferred).
• Five (5) years of experience working with individuals in a substance‑recovery or mental‑health setting.
• Excellent customer‑service experience.
• Valid driver’s license and clean driving record.
• Proficiency in Microsoft Office.
• HMIS experience and knowledge preferred.
• Commitment to a drug‑free workplace; staff may not use or consume controlled substances (including prescribed marijuana).

Benefits

• Medical, dental, vision, and other valuable benefits, beginning the first of the month following employment.
• Retirement plan with employer match after six months of employment.
• Comprehensive benefits package supporting health and financial well‑being.