Case Manager II - Renewing Hope Program

When you join Catholic Charities of Southern Nevada, you become part of a mission that has uplifted the community since 1941. Every day, your work directly supports the most vulnerable individuals in Southern Nevada—offering dignity, hope, and critical services to people of all backgrounds, regardless of race, religion, or creed. As one of the region’s leading nonprofit service providers, we operate 14 impactful programs that reach more than 4,000 people each day across Family Services, Food Services, Immigration and Refugee Services, and Homeless and Housing Services, including the largest Meals on Wheels and Emergency Shelter programs in Southern Nevada.

Position Summary

The Renewing Hope Case Manager II provides ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client needs. This role conducts assessments for homeless clients to create client‑centered individual service plans that identify supportive services needed to transition to an independent life, and follows up with local agencies to ensure services are initiated and continue as planned.

Essential Responsibilities

• Conduct intake with clients who meet strict program criteria and enroll via HMIS/Bridges.
• Conduct assessments to identify assistance needed and develop individualized service plans for each client.
• Design structures to assist clients in enhancing their ability to focus, make effective changes, achieve desired goals, and maximize success and fulfillment in life.
• Maintain awareness of potential community resources and make appropriate referrals.
• Follow through with referrals to various agencies to ensure reasonable outcomes.
• Facilitate education sessions using training resources and curriculum.
• Identify client eligibility for housing, employment, substance‑use, nutritional assistance, or other applicable programs and provide appropriate program guidelines.
• Complete required program documentation using various computer programs and data‑collection systems.
• Meet with clients regularly to ensure goals are being met.
• Accurately document case notes consistently and in great detail.
• Protect all confidential information, company property, and electronic data.
• Comply with safety rules and perform other related duties as directed.

Knowledge, Skills, and Abilities

• Computer literate with effective written and verbal communication skills.
• Ability to work independently or as part of a group.
• Strong focus, task‑oriented, non‑judgmental, with clear personal boundaries.
• Respect for confidentiality involving both clients and employees.
• Ability to work in a variety of settings with culturally diverse groups and to be culturally sensitive and appropriate.
• Capability to manage personal appointments and schedule, prioritize work, and meet necessary deadlines.

Qualifications

• Bachelor’s degree in a social service field from an accredited college or university preferred, or equivalent combination of education and experience.
• Two years of full‑time professional‑level casework experience in a social service agency preferred.
• Prior experience with homeless population required.
• Experience with chronically homeless men preferred.
• Knowledge and adherence to Social Work or Counselor Code of Ethics.
• Flexible schedule to work after hours and weekends; regular schedule may include either Saturday or Sunday each week.

Physical Requirements

• Primarily works in an office environment, but also works throughout the agency and off‑site.
• Ability to regularly communicate with clients, co‑workers, and supervisors.
• Ability to operate and use office equipment, especially computer, keyboard, and mouse.
• Ability to continuously sit and/or stand; walk continuously if needed and climb stairs as needed.
• May occasionally lift up to 25 pounds.

Compensation and Benefits

• Pay: $20.00 per hour.
• Comprehensive benefits package including competitive insurance coverage, generous paid time off, and a retirement plan.
• CCSN is a drug‑free and equal‑opportunity employer; all employees must successfully complete a drug test and background check prior to employment.