Case Manager I - The Project

Primary Responsibilities

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
• May assist clients with application process for entitlement programs.
• Maintains and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested.
• Serves as a liaison between PHC and community resources.

Qualifications

• Bachelor’s degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education and experience.
• Excellent customer service skills.
• Effective written and verbal communication skills.
• Team-oriented.
• Proficiency using Microsoft Office applications including Excel and other database applications.
• Excellent interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Detail-oriented with high degree of accuracy.
• Demonstrates professionalism with ability to maintain composure in all situations and show empathy.
• Problem-solving skills.
• Organization and prioritization skills.

PREFERRED QUALIFICATIONS AND SKILLS

• Six months of work or volunteer experience in human services related activities.
• Work experience with vulnerable populations, including people experiencing homelessness.
• Demonstrated competency using HMIS or CareWare as applicable to department.
• Working knowledge of community resources related to homelessness or HIV/AIDS in Des Moines.
• Knowledge of program terminology.
• Ability to effectively use HMIS or CareWare system to document all client contact.
• Demonstrate language proficiency in Spanish.

Benefits

We Take Care of Our People Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 – 21.25., although highly qualified candidates could earn up to $25.50. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• LICENSE/CERTIFICATION FEE REIMBURSEMENT
• Paid time off for continuing education & continuing education reimbursement
• Tuition reimbursement program
• 401k with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits. Join the PHC Community | PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter