Case Manager I (PT, Days)

About Us

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Pay

Earn more with shift differentials:

• +$2/hr → Monday-Thursday Nights
• +$3/hr → Friday-Sunday Nights
• +$2/hr → Saturday-Sunday Days

Actual compensation is based on relevant experience, education, internal equity, and budget. Virginia pay range: $30.20 - $37.08 USD.

Responsibilities

• Facilitate admission intakes, treatment planning, discharge planning, obtaining collateral, and assisting in the legal process to initiate personalized care for individuals in crisis and stabilizing from crisis.
• Work collaboratively with the interdisciplinary treatment team to coordinate care and discharge planning for individuals, their family members, clinics, local providers, and/or other referral sources.
• Carry a caseload and act as ambassador to community partners.
• Educate and inform individuals of consents for treatment and authorizations for use and disclosures.
• Participate regularly in Interdisciplinary Treatment Team meetings.
• Collaborate with the Treatment Team to develop and implement an individualized person-centered Treatment Plan appropriate for brief intervention.
• Complete the signed Treatment Plan and review it with each individual and any other involved parties.
• Gather collateral from the individual and involved parties to provide a thorough assessment of treatment and discharge needs.
• Actively coordinate care and provide referrals to ensure services are aligned with both facility staff and external providers.
• Identify and address gaps in service needs for individuals and make appropriate recommendations to meet their needs upon discharge.
• Collaborate with the Interdisciplinary Treatment Team to engage, monitor, and communicate with the individual, ensuring safety while meeting their needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process.
• Obtain signatures from individuals regarding treatment, as necessary.
• Document all services and individuals’ activities in the Electronic Health Record (EHR) regarding brief interventions, coordination of care, discharge planning, treatment planning, and other pertinent information.
• Maintain a working knowledge of the Virginia Involuntary Commitment process.
• Maintain a working knowledge of the DBHDS and DMAS behavioral health system.
• Participate in individual and group supervision as required.
• Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency.
• Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
• Complete all required training, attend monthly meetings, and maintain required competencies.
• Coordinate the civil commitment process with all necessary stakeholders.
• Provide daily programming/groups.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree in behavioral health or related field.
• Knowledge of the Commonwealth of Virginia behavioral health system of care and resources within it.
• Qualified Mental Health Professional (QMHP) certification.
• Must comply with the Company’s mandatory vaccination policy, including showing proper documentation or being exempt pursuant to the Company’s exemption process prior to the start date.
• State of Virginia Fingerprint Clearance.
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check.
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search.

Preferred Qualifications

• Master’s degree in behavioral health or related field.
• Licensed Mental Health Professional (LMHP).
• Experience working with children, youth, families, and adults with behavioral health issues.
• Knowledge of and experience with the Virginia involuntary treatment process.

Benefits

Full-time only:

• Comprehensive health insurance (Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity) for employees and their families.
• Company-paid Basic Life, AD&D, Short and Long-Term Disability.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.
• Company-paid parental leave available to eligible employees.

All Employees (Pool, Part-time, and Full-time):

• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support.
• After 90 days, auto-enrollment in the 401k Plan.

Connections Health Solutions is proud to be a Second Chance employer.