Case Manager I, II, or III- Community Programs

Full-time, non-exempt position within the Human Services & Health Department.

About the role

This position provides needs assessments, case planning, advocacy, and community-resource development for children and adults with varying abilities and functioning levels. The Case Manager is assigned to a designated Division within the Human Services and Health Department.

Responsibilities

• Engage the client, their family, and natural support system in resolving problems.
• Assess client needs and develop goal-oriented, time-limited service plans.
• Protect children, elderly, and at-risk adults; maintain family units and individual autonomy in the community; prevent out-of-home placement.
• Evaluate prospective clients’ immediate situations, determine appropriate responses, and ensure those responses are delivered.
• Assess and intervene in crisis situations.
• Refer clients to and involve other community resources as needed.
• Collaborate with schools, courts, health-care providers, and other community resources to resolve problems.
• Advise clients when services are unavailable or inappropriate.
• Explain consequences of non-compliance with Court orders to involuntarily-referred clients; monitor service utilization and report adherence to the Court.
• Coordinate access to services, monitor cases for timely and appropriate delivery, review progress, and terminate services when goals are met.
• Teach clients about community resources and how to independently access needed services.
• Advocate for and coordinate services to support clients in achieving treatment objectives without duplication of effort.
• Maintain timely, complete records for all assigned cases; complete required assessments, reports, and documentation.
• Develop and maintain professional knowledge and skills to enhance programs and services.
• Consult with supervisors, interdisciplinary teams, and legal counsel on case-specific matters.
• Facilitate treatment or related group services as indicated.
• Provide public education by speaking to community groups and organizations.
• Perform other duties as assigned.

Requirements

• Must successfully pass caregiver and criminal background checks.
• Case Manager I: Associate’s degree in a related human-services field plus two years of related case-management experience. Equivalent combinations of education and experience may be considered.
• Case Manager II: Bachelor’s degree in a related human-services field (including BSW awaiting licensure, non-BSW with training certificate, or BA in a related field awaiting SAC or related certification).
• Case Manager III: Master’s degree in a related human-services field (no licensure required); OR Bachelor’s degree in a related field with a Social Work license; OR Bachelor’s degree with SAC or related certification; OR licensure by the State of Wisconsin for the employee’s professional affiliation; OR Bachelor’s degree where the position requires billing.

Skills

• Knowledge of laws and regulations governing departmental service delivery.
• Knowledge of community and alternative-care resources.
• Knowledge of applicable State statutes and Wisconsin Administrative Codes (Chapters 34, 35, 36, 48, 51, 55, 63, 75) and Medicaid Waiver Manual (CLTS).
• Working knowledge of mental-health and AODA assessment, diagnosis, and treatment.
• Working knowledge of client rights, confidentiality, standards of practice, and ethics in the mental-health/AODA field.
• Knowledge of human development, behavior, family and group dynamics, and mental, physical, and social dysfunctions.
• Cultural sensitivity and ability to consult on minority-group needs.
• Ability to relate to clients in stressful or crisis situations.
• General knowledge of interviewing, supportive-counseling, and social-casework techniques.
• Knowledge of social, economic, and health problems; available assistance; and rehabilitative services and techniques.
• Knowledge of human-service needs-assessment methodologies.
• Knowledge of legal requirements (privacy, resident rights, confidentiality, non-discrimination).
• Knowledge of human-service program goals, principles, administration, and intended impacts.
• Knowledge of County and Department operating requirements, policies, procedures, and related local, State, and Federal regulations.
• Analytical skill to define problems, evaluate alternatives, and recommend solutions.
• Ability to research, analyze, and make recommendations on detailed information.
• Ability to develop, interpret, and implement regulations, policies, procedures, and related documents.
• Ability to adapt and take control of situations, directing subordinate activities responsibly.
• Ability to establish and maintain accurate records.
• Ability to interpret and implement local policies, procedures, and regulations.
• Organizational and time-management skills to prioritize a high volume of work under changing priorities.
• Ability to perform detailed work accurately and independently with minimal supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices, procedures, and standard office equipment and software.
• Proficiency in word-processing, spreadsheet, and database applications.
• Ability to perform required mathematical calculations.
• Clear, concise, and effective communication in English, both written and verbal.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate, concise records and reports.
• Sound judgment and discretion in resolving problems and interpreting policies.
• Ability to communicate sensitive information effectively and tactfully.
• Ability to handle sensitive interpersonal situations calmly and professionally.
• Ability to maintain effective working relationships within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related information.

Physical and work environment

• Occasional exertion of up to 25 pounds of force.
• Regularly requires sitting; frequently requires standing, speaking, hearing, and use of hands; occasionally requires walking, stooping, kneeling, crouching, crawling, and reaching.
• Standard vision requirements; vocal communication and hearing at normal spoken-word levels.
• Frequent travel may involve exposure to inclement weather, unsanitary home conditions, communicable illnesses, and unsafe environments.
• May require dealing with hostile, aggressive, abusive, or violent individuals.
• Work performed in office settings, clients’ homes, service-provider facilities, detention centers, treatment and residential facilities, schools, courts, and work sites.

Pay

• Case Manager I: $29.73/hour
• Case Manager II: $31.19/hour
• Case Manager III: $33.32/hour

Schedule

Monday–Friday, 8:00 a.m.–4:30 p.m. No weekends or holidays.

Benefits

• Paid Time Off (PTO) available after 30 days of employment.
• 10 observed paid holidays.
• Health, dental, and vision insurance.
• Health Savings Account (HSA) with employer contributions.
• Health Reimbursement Arrangement (HRA).
• Life insurance, long-term disability, short-term disability, and flexible spending accounts.
• Participation in the Wisconsin Retirement System (WRS), an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.