Case Manager I (Bienestar Plaza)
About MidPen
We build communities that change lives. Since 1970, we have been committed to providing safe, affordable housing of high quality to those in need; establishing stability and opportunity in the lives of residents; and fostering diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing.
Property Name: Bienestar Plaza
Property Type: Family
Responsibilities
- Deliver onsite programming at assigned properties, ensuring alignment with internal standards and regulatory requirements.
- Conduct door-to-door, phone, email, and other outreach strategies to promote awareness of available services.
- Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse.
- Support residents with functional impairments through direct case management and development of independent living skills.
- Facilitate group and individual services, fostering community engagement and supporting residents' personal and professional goals.
- Collaborate with third-party partners and local agencies to deliver, manage, and evaluate effective services.
- Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards.
- Assess and respond to resident needs with empathy and professionalism, contributing to the development of responsive service plans.
- Participate in team meetings and events, model a positive attitude, and maintain strong relationships with property management and colleagues.
Qualifications
- Strong reading, writing, and verbal communication skills; comfortable navigating language barriers using translation tools.
- Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations.
- Skilled in relationship-building, active listening, and conflict resolution.
- Highly organized with attention to detail; able to work independently and collaboratively within a team.
- Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care.
- Committed to ongoing learning and staying current with best practices in social services for special needs populations.
- Proficient in Microsoft Office Suite, Outlook, OneDrive, Teams, Zoom, Salesforce, and other relevant technology platforms.
- Must pass background and fingerprint checks; possess a valid California Driver's License, current auto insurance, and reliable transportation.
- Able to travel between properties.
Education and Experience
- M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders).
- B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience.
- Experience working with and serving people who have experienced homelessness.
- Experience working with high needs or high acuity populations that have experienced trauma.
- Experience using and administering multiple assessment tools and interpreting information/data derived from assessments.
- Experience supporting program and service implementation and coordination.
- Experience collaborating with local service providers.
Pay Range
$70,304.00 - $73,800.00 Annual Salary - Pay based on applicable experience and qualifications
Benefits and Compensation
(see here for full details)
Health Insurance
Dental, Vision, Life & Disability Insurance
403(b) Retirement Investment
Employee Education Reimbursement Program
Paid Parental Leave
Employee Education Reimbursement Program
FSA for Childcare, Medical, and Commuter Benefits
EAP Program
Pet Insurance
Employee Education Reimbursement Program
Paid Time Off
Company Holidays
Wellness Days
Equal Opportunity Employer