Case Manager I

About the Role

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and in need. This position is a vital part of our ministry team, and all employees are expected to have a personal relationship with Jesus Christ and align with our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment. Employees are encouraged to share the Gospel as opportunities arise.

Responsibilities

• Case Management
  • Assess and identify each guest’s resources, talents, skills, and interests.
  • Develop a care plan with written goals and methods to help the guest achieve those goals.
  • Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
  • Advise guests on best practices for success in achieving goals and advocate for them.
  • Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.
• Program Oversight
  • Monitor guest progress.
  • Ensure program compliance while maintaining guest confidentiality.
  • Facilitate small groups.
  • Assist guests in finding a Foundation in Christ.
• Coordination of Services and Administration
  • Collaborate with other program staff as well as other agencies to coordinate services.
  • Participate in multidisciplinary guest case conferences.
  • Maintain accurate records and documentation for guests.
  • Serve in unity with other staff members by practicing healthy work/life balance through study, prayer, and participating in a faith community.

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

Requirements

• Education/Experience
  • High School Diploma or HSE.
  • 1-2 years of social service/ministry experience, specifically in counseling, mentoring, and discipling.
  • 1 year of experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.
• Technical/Software Knowledge
  • Intermediate proficiency in Microsoft Office Suite, including email, Word, and Excel.
  • Intermediate proficiency in Resident Database and basic ability in Paycom.
• Knowledge Areas
  • Knowledgeable about community housing and employment resources to help guests connect to housing and employment.
  • Demonstrated ability to assist guests in obtaining appropriate documentation, utilizing resources, and job searching effectively.
  • Understanding of best practices in case management and faith-based concepts to serve guests with excellence.
  • Skills in de-escalation, Trauma Informed Care, and Mental Health Support.
• Mission Alignment
  • Belief in the inerrancy of the Holy Bible.
  • Adherence to Wheeler Mission Employee Policies.
  • Alignment with Wheeler Mission Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.

Physical Requirements

• Walk short distances with the ability to ascend and descend flights of stairs.
• Type and operate standard office equipment.
• Perform normal business activities, with potential for standing or sitting for long periods of time.
• Occasionally lift office supplies and equipment up to 20 pounds.
• Drive a vehicle with multiple occupants in a city environment.

Schedule

This is a full-time 40-hour position, typically staffed throughout the week with some evening and weekend hours required.

Other Requirements

• Must possess a valid state-issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended.
• Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
• Post-offer acceptable background check required for all positions.
• All employees must sign and adhere to Wheeler Mission's Drugs and Alcohol policy and remain free from addiction to drugs or alcohol.
• Candidates must submit to and pass a drug and/or alcohol test, which may occur any time after receiving a conditional offer of employment.