Case Manager I

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. All employees must have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

About the role

The Case Manager is responsible for providing a continuum of care for guests of Wheeler Mission through case management. This includes assessment and identification of each guest’s resources, talents, skills, and interests. The Case Manager will work with guests to identify their personal goals and create a plan to work towards gaining stability and achieving those goals.

Responsibilities

• Case Management
  • Assess and identify each guest’s resources, talents, skills, and interests.
  • Develop a care plan with written goals and methods to help the guest achieve those goals.
  • Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
  • Advise guests on best practices for success in achieving goals and advocate for them.
  • Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary.
• Program Oversight
  • Monitor guest progress.
  • Ensure program compliance while maintaining guest confidentiality.
  • Facilitate small groups.
  • Assist guests in finding a Foundation in Christ.
• Coordination of Services and Administration
  • Collaborate with other program staff as well as other agencies to coordinate services.
  • Participate in multidisciplinary guest case conferences.
  • Maintain accurate records and documentation for guests.
  • Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community.

The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.

Requirements

• Education/Experience
  • High School Diploma or HSE.
  • 1-2 years social service/ministry experience, specifically counseling, mentoring, and discipling.
  • 1 year’s experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness.
• Technical/Software Knowledge
  • Intermediate proficiency in Microsoft Office Suite, including email, Word, and Excel.
  • Intermediate proficiency in Resident Database and basic ability in Paycom.
• Knowledge Areas
  • Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
  • Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
  • Best practices in case management and faith-based concepts to serve guests with excellence.
  • De-escalation, Trauma Informed Care, Mental Health Support.
• Mission Alignment
  • Belief in the inerrancy of the Holy Bible.
  • Adherence to WM Employee Policies.
  • Alignment with WM Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth.
• Physical Requirements
  • Walk short distances with the ability to ascend and descend flights of stairs.
  • Type and operate standard office equipment.
  • Perform normal business activities, with potential for standing or sitting for long periods of time.
  • Occasionally lift office supplies and equipment up to 20 pounds.
  • Drive a vehicle with multiple occupants in a city environment.
• Other Requirements
  • Must possess a valid state-issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended.
  • Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
  • Post-offer acceptable background check required for all positions.
  • All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol. Candidates must submit to and pass a drug and/or alcohol test.

Schedule

This is a full-time 40-hour position, typically staffed throughout the week with some evening and weekend hours required.

Competencies

• Adaptability
• Organizational Agility
• Guest/Customer Focus
• Collaboration
• Relates Well to Others
• Listening
• Compassion
• Patience
• Prioritizing
• Conflict Resolution