Case Manager I

About the Role

The Case Manager I supports the clinical team by providing care planning, supporting service and community referrals, and helping to connect youth and families with community resources after discharge from residential care. This ensures that educational, mental health, physical, and psychiatric needs are met. Some positions require monitoring youth’s successful engagement with their family and community for up to 6 months.

Responsibilities

• Deliver support and case management services to referred youth and families, including identification of available community-based programs and services.
• Develop strong relationships and consistent communication with youth and families to enable ongoing connections with continuing care services.
• Advocate for youth and families by liaising between the program and other internal and external resources.
• Support phone and walk-in assessments as needed.
• Triage support for assigned youth and families when required.
• Develop and sustain productive working relationships with community service providers to promote a successful referral and service connection process.
• Perform consistent family/foster family meetings to ensure ongoing needs are being met and address any issues efficiently.
• Maintain all necessary records, forms, reports, and summaries in client files according to agency/funder standards.
• Transport youth to and from services and other community services to facilitate their ability to access services, when appropriate.
• Support Aftercare Services by connecting youth and families with community resources after discharge from residential care.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Raise the Age Program: Bachelor's degree in Social Work or related field required.
• Minimum 2 years’ experience in Human Services specializing in youth and family services required.
• CPR certification required or obtained within 60 days of hire.
• Unrestricted, valid NYS driver’s license for a minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Skills & Abilities

• Knowledge of community resources to support the needs of youth and families.
• Ability to complete all required documentation in a timely fashion according to established policies and regulations.
• Demonstrated problem-solving and conflict resolution skills.
• Able to work independently and as part of an interdisciplinary team.
• Meet the highest standard for ethical and professional conduct.

Physical Demands & Work Environment

• Must be able to work a variable schedule, including evenings and weekends.
• Occasional sitting (up to 4 hours), standing (up to 1 hour), and walking (up to 2.5 hours).
• Occasional driving (up to 8 hours).
• Continuous balancing (up to 8 hours).
• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours).
• Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis.
• Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis.
• Manual dexterity is required, including frequent ability to grasp in both hands and continuous use of fine manipulation skills (approximately 1-2.5 hrs.).
• Occasional exposure to changes in temperature, dust, fumes, gases, or chemicals.
• Protective clothing or equipment as required: close-toed shoes; protective shields, universal precaution PPE, gloves for toileting and food preparation.
• Ability to change positions as needed.

Special considerations: May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

Pay

$21.50 minimum pay rate, $31.00 maximum pay rate, based on experience.