Case Manager I

About the role

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

We Create Lasting Solutions To Homelessness By:

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.

Position Summary: The Case Manager I works collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners across the organization to promote long term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. This role is responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection. Client Care Management and Support Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support services, recovery focused interventions, cultural responsiveness, and trauma-informed care. This position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintains positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters.
• Works collaboratively within a team and supports collective problem-solving efforts.
• Supports clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Responds promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Works with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediates conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes; focuses on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. CCH employees must have access to reliable vehicles outside of CCH fleet.
• Accompanies residents to appointments, meetings, and other necessary engagements to provide support and advocacy.
• Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
• Assists clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitates referrals to external agencies and coordinates care with other service providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stays current on applicable community resource list and provides resources to community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
• Ensures timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
• Performs other job duties as assigned.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred.
• Basic Life Support Certification required within 30 days of employment.
• Must have and maintain in good standing a Colorado driver’s license within 30 days of hire (with the exception of SSHC).
• 1-2 years of experience working with a diverse population experiencing homelessness, substance use disorders or mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred.
• Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others.

Qualifications

• Excellent interpersonal and communication skills