Case Manager I

About

Charles R. Drew University of Medicine and Science (cdrewu.edu) is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in response to the Watts uprising. The university was established to address inadequate medical care in the region and to provide equitable medical education opportunities for underrepresented students. CDU is deeply invested in the local and regional community, leading multiple partnerships and programs to provide equitable healthcare resources in various south Los Angeles neighborhoods.

About The Position

The Case Manager, also known as Patient Care Coordinator, is responsible for delivering client-centered care interventions for newly diagnosed HIV-positive individuals, patients new to care, or patients returning to care. The Case Manager will assist individuals living with HIV with accessing, maintaining, and adhering to HIV primary health care, mental health care, and support services; facilitate clients' understanding and reduction of risk behaviors; and provide referrals and linkages to emergency support services.

• Schedule mental health appointments as needed
• Contact patients by telephone to provide appointment reminders
• Provide referrals and linkages to emergency support services such as housing and/or food and follow-up with referrals
• Conduct new patient orientations
• Conduct intakes and comprehensive assessments of clients’ available resources and needs
• Address any client concerns with appropriate in-house departments
• Update on an ongoing basis the documentation of HIV/AIDS primary health care information, treatment adherence, prevention, risk reduction interventions, and support services
• Provide HIV education and risk reduction counseling that respond to the clients’ HIV risk reduction needs and increase preventive action
• Provide partner services counseling and emergency financial assistance services
• Provide and document ongoing monitoring and follow-up
• Conduct periodic re-assessments of the client’s status and needs to ensure they are engaged in care and supported
• Develop collaborations with and coordinate referrals to and from HIV testing sites, substance abuse, mental health, and social services organizations
• Order transportation for clients, as needed, to ensure clients attend medical appointments
• Closely coordinate fieldwork with outreach workers
• Collect and update detailed information at each visit
• Coordinate case conferences with relevant care providers and resources
• Report all mental health and care management activities and outcomes to management monthly
• Aid in assisting with annual reporting

Qualifications/Requirements

• Regionally accredited Bachelor’s degree required and/or equivalent of combine education and experience in the related field
• Minimum 1-2 years of experience working in the HIV prevention field, preferably in a non-profit setting or an HIV/AIDS related human services field, such as social work, psychology, nursing, counseling or health education
• Knowledge of EMR programs, ORCHID preferred
• PC proficient, Microsoft Office proficient
• Ability to maintain a cooperative and courteous demeanor
• Familiarity with patient registration, basic clinic flow, and patient tracking mechanisms
• Knowledge of the impact of HIV/AIDS in ethnic minority communities
• Ability to work and communicate well with others, particularly in a clinical setting
• Demonstrate sensitivity towards people living with HIV/AIDS and other marginalized individuals
• Develop individual service plans, prioritize work flow, and resolve problems
• Ability to manage and coordinate multiple tasks simultaneously
• Maintain confidentiality/HIPPA
• Bilingual (Spanish/English) proficiency in verbal and written communication required