Case Manager - HS- Home Base

Pay

Min USD $43,035.00/Yr.  Max USD $48,994.00/Yr.

Overview

Through a new grant from TD Charitable Investments’ Housing for Everyone program, Homebase is adding two new Case Managers to support eviction prevention and homeless prevention efforts within the Manhattan service area. The Case Manager will provide the full array of Homebase supports to enrolled individuals and families facing eviction, navigating them to housing stability through connections to benefits, subsidies, legal aid, and Homebase services. The role carries a caseload and involves engagement in the Homebase office and at Manhattan housing court to support tenants’ housing needs and achieve successful resolutions.

Essential Duties & Responsibilities

• Oversee case management for program participants and their families, arranging, coordinating, monitoring, and delivering services related to meeting housing needs.
• Ensure community follow‑up to engage participants in care, promote compliance with appointments, and encourage self‑sufficiency and empowerment.
• Participate in outreach and engagement activities at Manhattan housing court and in the field, including HRA/DSS offices.
• Promote linkage with other service providers, especially legal aid, to help participants obtain and maintain housing stability.
• Monitor the effectiveness of linkages with on‑island service providers.
• Assure timely intakes, assessments, service plans, and referrals.
• Provide service descriptions and overviews to prepare participants for full‑service engagement.
• Collaborate with participants to develop service plans that address barriers to housing stability.
• Monitor and evaluate participants’ progress.
• Prepare and submit Financial Assistance Requests on behalf of participants.
• Participate in development of after‑care and ongoing housing assistance service planning processes.
• Coordinate supportive services and referrals based on specific participant needs.
• Assist participants with obtaining and reinstating benefits.
• Help participants identify financial resources and income supports.
• Maintain copies of participants’ documents in case files.
• Enter case progress information into the CARES database as needed.
• Provide case‑related updates during case management and staff team meetings.
• Attend training and provide feedback on presentations.
• Assist participants with employment services such as job training, readiness, and workshops.
• Advocate for participants to receive work‑support services (rental assistance, food stamps, Medicaid, subsidized childcare, etc.).
• Help participants understand leases, secure utilities, and make moving arrangements.
• Outreach to property owners and mediate issues to help participants locate or retain housing.

Requirements

• Education: High school diploma, GED, or AA degree in a related field.
• Experience: Minimum two years of qualifying experience.
• Ability to work in the field and/or Homebase office up to five days per week and travel to housing court and HRA/DSS offices up to two days per week.
• Proficiency in database/client record systems, data entry, and Microsoft 365.
• Preferred: Bachelor’s degree in a related field.
• Bi‑lingual English/Spanish speaking applicants are a plus.
• Knowledge of the Department of Homeless Services, the Human Resources Administration, and related entitlements.
• Understanding of the complex interaction of factors such as homelessness, incarceration, substance abuse, mental health, and domestic violence, with sensitivity to cultural and gender‑specific issues for individuals and families.

Company Overview

S:US is an equal‑opportunity employer committed to fostering a culture built on respect, integrity, support, maximizing individual potential, and continuous quality improvement. The organization offers a comprehensive benefits package designed to support employee wellbeing and development.

Benefits

The benefits package includes health and wellness resources, generous paid time off, professional development opportunities, and additional perks. Detailed information is available on the company’s Benefits Page.