Case Manager/ Housing Navigator (On-Site)

About the role

The Case Manager/Housing Navigator provides individualized case management and housing-focused services to shelter residents to support stabilization and transition into permanent housing.

Responsibilities

• Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand housing opportunities for program participants.
• Research rental markets, maintain housing inventories and landlord databases, and recruit new landlords through outreach, relationship-building, and ongoing communication regarding program benefits.
• Assess housing providers and available units to ensure safe, appropriate housing placements that align with participant needs and program requirements.
• Assist clients with housing searches, housing applications, lease coordination, reasonable accommodation requests, move-in preparation, and securing required documentation such as identification, income verification, and voucher paperwork.
• Educate clients on tenant rights, lease agreements, housing responsibilities, independent living practices, and successful tenancy skills to support long-term housing stability.
• Serve as liaison between tenants and property owners to address concerns, strengthen communication, and support positive tenancy outcomes.
• Maintain a caseload of approximately 20–30 clients and provide regular case management services, including weekly client meetings, engagement tracking, and timely case documentation.
• Conduct intake assessments, eligibility screenings, and comprehensive evaluations of clients’ housing, financial, employment, educational, health, and supportive service needs.
• Develop individualized housing and service plans with short- and long-term goals designed to promote self-sufficiency, stability, and permanent housing placement.
• Provide strength-based, trauma-informed, and client-centered case management utilizing motivational interviewing, harm reduction strategies, crisis intervention, de-escalation techniques, and supportive counseling approaches.
• Assist clients with life skills development, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs to support independent living success.
• Facilitate referrals and linkages to employment resources, healthcare providers, mental health services, substance abuse treatment, public benefits, and other community-based supportive services; submit HMIS referrals as appropriate.
• Participate in coordinated entry meetings, case staffing meetings, trainings, and other collaborative activities to advocate for clients and support effective service delivery.
• Maintain accurate and timely client records, HMIS data entry, reports, demographic information, travel expenses, discharge plans, and all required documentation in compliance with agency, licensing, contractual, federal, and state requirements.
• Demonstrate professionalism, patience, cultural sensitivity, and compassion while treating all clients with dignity and respect and meeting established deadlines, productivity standards, and confidentiality requirements.
• Utilize trauma-informed, client-centered, and harm reduction approaches.
• Demonstrate exceptional customer service, placing the child, family, Veteran or client first to support the mission to "Empower people to build better lives for themselves, their families, and their communities."

Qualifications

• Education: Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or related field.
• Experience: Minimum 2 years of related experience and/or training in homeless services, housing navigation, or case management preferred. Experience with Housing First philosophy and strategies, tenant rights and responsibilities, and strength-based case management is a plus.
• Language: Proficiency in Spanish/English (written and spoken) preferred.
• Licenses: Driver’s License with a clear record.

Schedule

• Attendance: Must maintain regular and acceptable attendance as determined by employer.
• Ability to work flexible schedules including weekends, holidays, and overnight shifts.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations as business needs dictate.