Case Manager/ Housing Navigator

Provides individualized case management and housing-focused services to shelter residents to support stabilization and transition into permanent housing.

Responsibilities

• Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand housing opportunities for program participants.
• Research rental markets, maintain housing inventories and landlord databases, and recruit new landlords through outreach, relationship-building, and ongoing communication regarding program benefits.
• Assess housing providers and available units to ensure safe, appropriate housing placements that align with participant needs and program requirements.
• Assist clients with housing searches, housing applications, lease coordination, reasonable accommodation requests, move-in preparation, and securing required documentation such as identification, income verification, and voucher paperwork.
• Educate clients on tenant rights, lease agreements, housing responsibilities, independent living practices, and successful tenancy skills to support long-term housing stability.
• Serve as liaison between tenants and property owners to address concerns, strengthen communication, and support positive tenancy outcomes.
• Maintain a caseload of approximately 20–30 clients and provide regular case management services, including weekly client meetings, engagement tracking, and timely case documentation.
• Conduct intake assessments, eligibility screenings, and comprehensive evaluations of clients’ housing, financial, employment, educational, health, and supportive service needs.
• Develop individualized housing and service plans with short- and long-term goals designed to promote self-sufficiency, stability, and permanent housing placement.
• Provide strength-based, trauma-informed, and client-centered case management utilizing motivational interviewing, harm reduction strategies, crisis intervention, de-escalation techniques, and supportive counseling approaches.
• Assist clients with life skills development, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs to support independent living success.
• Facilitate referrals and linkages to employment resources, healthcare providers, mental health services, substance abuse treatment, public benefits, and other community-based supportive services; submit HMIS referrals as appropriate.
• Participate in coordinated entry meetings, case staffing meetings, trainings, and other collaborative activities to advocate for clients and support effective service delivery.
• Maintain accurate and timely client records, HMIS data entry, reports, demographic information, travel expenses, discharge plans, and all required documentation in compliance with agency, licensing, contractual, federal, and state requirements.
• Demonstrate professionalism, patience, cultural sensitivity, and compassion while treating all clients with dignity and respect and meeting established deadlines, productivity standards, and confidentiality requirements.
• Utilize trauma-informed, client-centered, and harm reduction approaches.
• Other duties as assigned.
• Demonstrate exceptional customer service by placing the client first to support the mission to "Empower people to build better lives for themselves, their families, and their communities."

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or related field.
• Minimum 2 years of related experience and/or training in homeless services, housing navigation, or case management preferred.
• Experience with Housing First philosophy and strategies, tenant rights and responsibilities, and strength-based case management is a plus.
• Proficiency in Spanish/English (written and spoken language skills) preferred.
• Must maintain regular and acceptable attendance as determined by the employer.
• Ability to work flexible schedules including weekends, holidays, and overnight shifts.
• Valid Driver’s License with a clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations as business needs dictate.