CASE MANAGER-HOURLY

Position Summary

The Case Manager is responsible for assessing participant needs, identifying appropriate services and resources, and coordinating individualized services to support successful recovery outcomes. This position plays a critical role in implementing service and treatment plans, advocating for participants, connecting them with community resources, and ensuring they receive the support necessary to achieve their goals.

Essential Responsibilities

• Participant Assessment & Service Planning - Assess participant strengths, needs, goals, and barriers to determine appropriate services and resources. Assist in the development, implementation, and review of individualized recovery plans. Collaborate with participants, natural supports, and approved stakeholders to establish meaningful and achievable recovery goals. Monitor participant progress and make recommendations to support ongoing success.

• Community-Based Support & Care Coordination - Provide community-based case management services focused on recovery, education, and skill development. Connect participants to healthcare, behavioral health, housing, employment, transportation, financial assistance, and other community resources. Support participants in navigating service systems and overcoming barriers to care. Foster community engagement and encourage participation in meaningful activities and relationships.

• Advocacy & Resource Development - Advocate for participants to ensure access to needed services and supports. Develop and maintain relationships with community agencies and service providers. Identify service gaps and help develop strategies to address unmet needs. Promote participant empowerment, self-advocacy, and independence.

• Documentation & Compliance - Complete assessments, case notes, treatment documentation, and progress reports in a timely and accurate manner. Utilize collaborative documentation practices that encourage participant engagement. Maintain compliance with organizational policies, funding requirements, licensing standards, and accreditation expectations. Protect participant privacy and confidentiality in accordance with HIPAA regulations.

• Crisis Intervention & On-Call Support - Participate in a rotating on-call schedule to provide crisis intervention and support services. Respond effectively to participant crises and coordinate appropriate interventions and services. Assist participants in accessing emergency resources and support when necessary.

• Team Collaboration - Function as an active member of a multidisciplinary team providing holistic, recovery-oriented services. Participate in team meetings, treatment planning discussions, and case reviews. Communicate regularly with internal and external providers to ensure continuity of care. Perform additional duties as assigned to support program goals and participant success.

Qualifications

• Bachelor's Degree in Human Services or a related field.

• Valid driver's license and reliable transportation.

• Intermediate computer skills and proficiency with electronic documentation systems.

• Ability to pass federal and state criminal background checks.

• Minimum of two (2) years of experience working in human services, behavioral health, or a related field.

Preferred Qualifications

• One (1) year of case management experience.

• Experience working with individuals experiencing mental health, substance use, or co-occurring challenges.

• Knowledge of community resources, recovery-oriented services, and person-centered practices.

Core Competencies

• Communication Skills - Ability to communicate effectively with participants, families, providers, and community partners.

• Assessment & Critical Thinking - Ability to evaluate participant needs, identify barriers, and determine appropriate services and interventions.

• Care Coordination & Case Management - Skilled in organizing, implementing, and monitoring individualized service plans.

• Advocacy - Strong commitment to helping participants access services, resources, and opportunities that support recovery and independence.

• Collaboration & Teamwork - Ability to work effectively within multidisciplinary teams and community partnerships.

• Problem Solving - Proactive approach to identifying challenges, addressing service gaps, and developing solutions.

• Cultural Competence - Commitment to providing respectful, inclusive, and individualized services that reflect the unique backgrounds, experiences, and identities of participants.

• Documentation & Compliance - Ability to maintain accurate records and meet all regulatory, funding, and organizational requirements.

Working Conditions

• Extensive community travel (approximately 75% of participant contacts occur in the community)

• Home visits, community meetings, and provider appointments

• Exposure to varying weather and environmental conditions

• Exposure to dust, fumes, and airborne particles

• Exposure to extreme temperatures

• Exposure to wet or humid conditions

• Exposure to loud noise levels

• Exposure to mechanical, chemical, electrical, and other environmental hazards

• Physical Requirements - Exert up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force regularly. Ability to sit, stand, and walk for extended periods, bend, stoop, crouch, kneel, and reach. Lift and carry materials or equipment as needed. Drive a motor vehicle regularly for community-based services. Perform repetitive motions associated with documentation and computer work. Communicate effectively and observe environmental and participant needs.

Why Join Our Team?

At RHD, we believe recovery is possible for everyone. Our team is committed to empowering individuals, strengthening communities, and providing person-centered services that foster hope, healing, and independence. As a Case Manager, you'll have the opportunity to build meaningful relationships, advocate for those in need, and make a lasting difference in the lives of the people we serve. Join us and help individuals achieve recovery, wellness, and a brighter future.