CASE MANAGER-HOURLY

Position Summary

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating to ensure access to necessary services and resources. Through collaboration, care coordination, and community engagement, the Case Manager helps participants achieve recovery goals, improve overall well-being, and increase independence.

Essential Responsibilities

• Participant Assessment & Service Planning
• Assess participant strengths, needs, goals, and barriers to identify appropriate services and supports.
• Develop, implement, and monitor individualized service and treatment plans.
• Support participants in achieving recovery, wellness, and life goals.
• Conduct screenings and assessments to identify service needs and opportunities for intervention.
• Maintain progress documentation and adjust service plans as needed.
• Care Coordination & Resource Navigation
• Coordinate services among healthcare providers, behavioral health professionals, community agencies, and support systems.
• Facilitate referrals and connect participants to appropriate treatment programs, community resources, and support services.
• Aid participants in obtaining benefits and resources, including: Medicaid and healthcare benefits, housing assistance, employment resources, transportation services, and community support programs.
• Help participants navigate complex systems and remove barriers to accessing care.
• Advocacy & Participant Support
• Advocate for participants to ensure access to needed services and resources.
• Promote self-advocacy, empowerment, and participant choice.
• Provide community-based support services focused on recovery and independence.
• Collaborate closely with participants and their support systems to encourage positive outcomes.
• Collaboration & Community Engagement
• Work collaboratively with multidisciplinary teams to coordinate care and services.
• Develop and maintain productive relationships with community agencies and referral partners.
• Participate in case conferences, treatment planning meetings, and team discussions.
• Identify service gaps and recommend improvements to enhance participant outcomes.
• Documentation & Compliance
• Complete accurate and timely assessments, case notes, service plans, and progress documentation.
• Maintain compliance with organizational policies, funding requirements, licensing standards, and accreditation regulations.
• Protect participant confidentiality and adhere to all HIPAA requirements.
• Maintain organized records and documentation in accordance with agency standards.
• Program Support
• Support program operations and administrative case management functions.
• Attend required meetings, trainings, and professional development opportunities.
• Auxiliary with quality improvement initiatives and program development activities as needed.

Qualifications

• Bachelor's Degree in Human Services or a related field.
• Valid driver's license and reliable transportation.
• Intermediate computer skills, including proficiency with Microsoft Office applications.
• Ability to work effectively in both office and community-based settings.

Preferred Qualifications

• One (1) year of case management experience.
• Two (2) years of experience supporting individuals in: Behavioral health services, addiction recovery programs, community-based human services, social service programs.

Core Competencies

• Communication Skills
• Assessment & Critical Thinking
• Care Coordination & Case Management
• Cultural Competence & Person-Centered Practice
• Collaboration & Teamwork
• Advocacy
• Problem Solving
• Resource Knowledge & Navigation
• Documentation & Compliance

Working Conditions

• Combination of office-based and community-based work.
• Travel to participant homes, community locations, and provider offices.
• Regular interaction with community partners and service agencies.
• Flexibility to respond to participant needs and program requirements.

Physical Requirements

• Sit, stand, and walk for extended periods.
• Lift and carry up to 50 pounds when necessary.
• Reach, bend, stoop, twist, and climb stairs.
• Drive a motor vehicle regularly for community-based services.
• Utilize computers, telephones, copiers, scanners, and other office equipment.
• Work in modern office environments as well as community-based settings.

Why Join Our Team?

We believe every individual deserves the opportunity to live a healthy, productive, and fulfilling life. As a Case Manager, you'll have the opportunity to make a meaningful impact by helping people access resources, build stability, achieve recovery, and create positive change. Join a collaborative, mission-driven team that values compassion, integrity, respect, and excellence in service.