CASE MANAGER-HOURLY

Position Summary

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating to ensure access to necessary services and resources. Through a recovery-oriented and person-centered approach, the Case Manager helps participants achieve their goals, improve their quality of life, and successfully navigate community systems and supports.

Essential Responsibilities

• Participant Assessment and Service Planning
• Assess participant strengths, needs, barriers, and goals.
• Identify appropriate services, resources, and supports based on individual needs.
• Develop, implement, and monitor individualized service and treatment plans.
• Support participants in achieving recovery, wellness, and self-sufficiency goals.
• Conduct screenings and referrals to appropriate programs and providers.
• Case Management and Care Coordination
• Coordinate services among healthcare providers, behavioral health professionals, community agencies, and support systems.
• Facilitate access to treatment, housing, employment services, transportation, and other community resources.
• Aid participants in obtaining benefits and entitlements, including Medicaid and other public assistance programs.
• Maintain participant progress and adjust service plans as needed.
• Collaborate with participants, families, and service providers to ensure continuity of care.
• Advocacy and Resource Navigation
• Advocate on behalf of participants to remove barriers and improve access to services.
• Help participants navigate complex healthcare, behavioral health, and social service systems.
• Connect individuals with community resources that support long-term recovery and stability.
• Promote participant self-advocacy and empowerment.

Additional Responsibilities

• Participate in multidisciplinary team meetings and care planning discussions.
• Build and maintain positive relationships with community agencies and referral partners.
• Identify service gaps and provide recommendations for program improvements.
• Complete all required assessments, case notes, documentation, and compliance records.
• Carefully coordinate services across internal programs and external agencies.
• Ensure compliance with all funding, licensing, accreditation, and organizational requirements.
• Support program operations and administrative case management activities.
• Attend required trainings, meetings, and professional development opportunities.

Qualifications

• Required:
• Bachelor's Degree in Human Services or a related field.
• Valid driver's license with reliable transportation.
• Intermediate computer skills, including proficiency with Microsoft Office applications.
• Ability to work effectively in both office and community-based settings.

Preferred

• One (1) year of case management experience.
• Two (2) years of experience supporting individuals in: Behavioral health services, Addiction recovery services, Community-based human services programs, Social services or related fields.

Key Competencies

• Communication Skills
• Assessment and Critical Thinking
• Care Coordination and Case Management
• Cultural Competency and Person-Centered Practice
• Problem Solving
• Resource Knowledge and Navigation
• Documentation and Compliance

Qualifications

• Required:
• Bachelor's Degree in Human Services or a related field.
• Valid driver's license with reliable transportation.
• Intermediate computer skills, including proficiency with Microsoft Office applications.
• Ability to work effectively in both office and community-based settings.

Preferred

• One (1) year of case management experience.
• Two (2) years of experience supporting individuals in: Behavioral health services, Addiction recovery services, Community-based human services programs, Social services or related fields.

Physical Requirements

• Sit, stand, and walk for extended periods.
• Lift and carry up to 50 pounds when necessary.
• Reach, bend, stoop, twist, and climb stairs.
• Drive a motor vehicle for community-based services and meetings.
• Use standard office equipment including computers, telephones, copiers, and scanners.
• Work in multiple office and community locations.

Professional Expectations

• Follow all OSHA safety requirements and workplace guidelines.
• Adhere to HIPAA confidentiality and privacy regulations.
• Comply with all organizational, fiscal, human resources, and operational policies.
• Observe all fire, safety, and emergency procedures.
• Maintain professionalism, integrity, and sound judgment in all interactions.
• Attend required trainings, meetings, and professional development activities.