Case Manager - HOPE Harbor (Full-Time)

Essential Functions

• Provide long-term strength-based, person-centered, holistic case management.
• Develop and implement service plans, monitor progress, and support participants in achieving their goals.
• Maintain accurate and timely records in both physical and electronic files.
• Ensure compliance with documentation standards for case notes, assessments, and updates.
• Participate in internal and external initiatives to promote the HOPE Harbor program and expand participant resource networks.
• Conduct outreach, build referrals, and engage with the community to recruit eligible participants and raise awareness of program services.
• Facilitate individual and group sessions on topics such as life skills, financial literacy, and personal development, tailoring content to participant needs.
• Work collaboratively with property management to support successful resident tenancy.
• Support seasonal and special events to align with program goals and community needs.

Seasonal and Event Collaboration

• Support seasonal and special events to align with program goals and community needs.

Education And Experience

• Bachelor’s degree in a relevant field.
• A combination of education and experience may be considered in place of a degree.
• If the degree is in social work, state board licensure is required.
• Previous social services experience is required.
• Experience conducting long-term case management is preferred.

Requirements

• Must successfully pass background checks.
• Possess a valid driver’s license and meet MVR clearance standards.

Competencies

• Strong interpersonal and communication skills.
• High integrity, professionalism, and confidentiality.
• Strong organization and time management skills with attention to detail.
• Proficiency in Microsoft Office and database systems.

Working Conditions

• Combination of sedentary and active work, including extended walking or standing.
• Ability to occasionally lift up to 20 pounds.
• Primarily standard business hours, with rotating on-call (evenings, weekends, overnights).
• On-site work in a professional environment; not eligible for remote/hybrid.
• Frequent interaction with staff, participants, and community partners.

Responsibilities

• Supervisory Responsibilities: None

Driving/Travel Requirements

• Local travel using an agency or personal vehicle; occasional out-of-town travel may be required.

Other Duties

• Recognize that The Salvation Army is a church and agree to support its mission.
• Participate in a rotating on-call schedule to provide after-hours support, including evenings, weekends, and overnights.