Case Manager - Homeless Services and Mental Health

Role Overview: The Personal Service Coordinator/Intensive Case Manager provides high-quality case management services to clients experiencing homelessness, supporting their transition to and maintenance of permanent housing. Key Responsibilities: Manage a caseload of clients, assist with housing stabilization, conduct outreach and intake, facilitate move-in processes, develop individualized service plans, connect clients to health and mental health services, and support access to benefits and employment. Provide housing location assistance, tenant education, eviction prevention, and maintain thorough documentation in electronic records. Participate in crisis intervention and professional development activities. Qualifications & Skills: High school diploma or GED with two years of related experience preferred; bilingual Spanish skills advantageous. Proficient in computer applications and able to learn HMIS and EHR systems. Experience working with clients with mental health, chronic illness, and substance use disorders. Knowledge of homelessness, outreach, crisis intervention, housing laws, and benefits applications. Strong team collaboration, flexibility, and a valid driver’s license with vehicle insurance are required. Additional Requirements: Willingness to work some nights, weekends, and holidays; TB clearance; and ability to provide reasonable accommodations for disabilities.