Case Manager for Homeless Housing Outreach Mental Health Services

We need to output HTML fragment with sections: About the role? Actually description includes description of agency, culture, etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention. Remove boilerplate like EEO, etc. Must not include duplicated lines. Must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting includes: "Personal Service Coordinator 35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.)" So we have Pay and Schedule info: 35 hours per week, $24 per hour. So we can include Pay and Schedule sections. Benefits: "We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off." So we have benefits content. So we can include Benefits section. We need sections: About the role (maybe summary of role), Responsibilities (essential duties), Requirements (position requirements), Qualifications (maybe preferred experience?), Skills (maybe knowledge, abilities), Benefits, Pay, Schedule. We must not create sections with filler. Ensure each section has substantive content. We need to parse the description. Let's extract: About the role: Could be the summary paragraph: "Under the general supervision of program manager, outreach, assess and engage potential members for HSSP (Housing Supportive Service Programs) FSP-ICM services. Assist individuals in finding and accessing requested services through the application of intensive case management services. Assist members in transitioning to appropriate levels of care or services as needed on the bases on psycho-social rehabilitation model of treatment and services." That is a summary. Responsibilities: The list under "Essential Duties and Responsibilities:" includes many bullet-like sentences. We need to turn into

• . Must preserve all substantive info. Remove the line "This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director." Also remove "Reasonable accommodation will be provided..." and EEO lines. Also remove "MHALA is an equal employer opportunity and service provider." etc. Also remove "The agency will consider individuals with a criminal history..." etc. Also remove "Preferred Experience" maybe part of Qualifications/Skills. We need to keep the duties list: "Outreach and Engage and enroll new members who are referred to our program. Develop a Recovery Plan and/or Personal Service Plan with each member that identifies his/her personal needs and goals Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc. Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless Transport members to appointments and on errands when appropriate Oversee and monitor members’ individual and group activities both inside the program and out in the community. Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills Devise and implement strategies for outreach to members who tend to isolate themselves Provide timely information and feedback to team leader with regard to emergent staff, team or participant issues. Assist members and the team in achieving community integration, education and employment goals. Participate in staff and community meetings and in the day-to-day operations of the program as needed Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24-hour turnaround time" We need to split into separate li items. The text currently has no punctuation between some sentences; we can split by periods. We'll create li for each distinct duty. Let's list them: - Outreach and engage and enroll new members who are referred to our program. - Develop a Recovery Plan and/or Personal Service Plan with each member that identifies his/her personal needs and goals. - Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements, etc. - Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless. - Transport members to appointments and on errands when appropriate. - Oversee and monitor members’ individual and group activities both inside the program and out in the community. - Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills. - Devise and implement strategies for outreach to members who tend to isolate themselves. - Provide timely information and feedback to team leader with regard to emergent staff, team or participant issues. - Assist members and the team in achieving community integration, education and employment goals. - Participate in staff and community meetings and in the day-to-day operations of the program as needed. - Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24-hour turnaround time. That seems comprehensive. Now Requirements: "Position Requirements" list: - High school diploma or GED required - Minimum of one year of experience providing psychosocial rehab related services to a disabled population required - Bachelor’s degree in a human related field preferred - Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere - Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization - Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing - Must meet target billing and productivity goal(s) - 85 hours a month for full time staff. - Must demonstrate a “safety first” mentality and engage in practices that promote a safe, healthful environment for all program participants, staff and visitors and providing the best care, welfare, safety and security for everyone at MHALA - All required data collection documents (as applicable to TAY FSP and OCS program) are submitted on time - Knowledge of community resources, housing, social security and general relief systems and ability to navigate within these systems. - Must function well in a team-oriented approach to member services and fast-paced environment - Must function well in a team-oriented approach to member services (duplicate? maybe ignore duplicate) - Valid CPR certificate preferred - Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook - Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary - Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment - TB clearance and re-testing every year are conditions of continued employment - COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment - Employment verification directly from three (3) past employers within the most recent 7-year period We need to keep substantive info; we can combine duplicates. Now Qualifications: maybe "Preferred Experience" section: "Experience with ICMS (Intensive Case Management Services) and PSH (Permanent Supportive Housing) is highly recommended but not required. Familiarity with housing resources, support services, and the needs of individuals experiencing homelessness or housing instability is a plus. Experience with individuals who use substances and may benefit from harm reduction approaches, including motivational interviewing and low-barrier engagement; familiarity with community-based substance use resources. Experience collaborating with housing teams, landlords, or community partners to address client housing barriers is beneficial. Auxiliary Housing Support (in emergencies or as backup): As part of the HSSP (Housing and Supportive Services Program), candidates should be prepared to provide housing-related support to members in emergencies or when the ICMS Housing Team is unavailable. Responsibilities may include assisting with urgent housing applications, gathering documentation, and coordinating with housing providers, while maintaining a primary focus on mental health services. The ideal candidate will bring a collaborative approach, supporting both mental health and housing stability for individuals facing homelessness or housing insecurity." We could treat this as Qualifications or Skills. The instruction says we can have Qualifications and Skills sections. We'll put Preferred Experience under Qualifications maybe. Skills could be things like "Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing", "Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook", "Valid CPR certificate preferred", etc. But we already have some of those in Requirements. To avoid duplication, we can separate: Requirements = mandatory (high school diploma, one year experience, etc). Qualifications = preferred (bachelor's degree, CPR cert, etc). Skills = specific abilities (harm reduction, motivational interviewing, computer apps, etc). However we must not create sections with filler. We need to ensure each section has real content. Let's decide: - About the role: summary paragraph. - Responsibilities: list of duties. - Requirements: mandatory requirements (high school diploma/GED, one year experience, etc). We'll include the list items that are required (not preferred). We'll need to filter. From Position Requirements list, identify required vs preferred: Required: - High school diploma or GED required - Minimum of one year of experience providing psychosocial rehab related services to a disabled population required - Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere - Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization - Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing (maybe required? It says "Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing" without qualifier; likely required.) - Must meet target billing and productivity goal(s) - 85 hours a month for full time staff. - Must demonstrate a “safety first” mentality and engage in practices that promote a safe, healthful environment for all program participants, staff and visitors and providing the best care, welfare, safety and security for everyone at MHALA - All required data collection documents (as applicable to TAY FSP and OCS program) are submitted on time - Knowledge of community resources, housing, social security and general relief systems and ability to navigate within these systems. - Must function well in a team-oriented approach to member services and fast-paced environment - Valid CPR certificate preferred (so not required) - Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook (maybe required? Not marked preferred; but could be required. We'll treat as required.) - Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary (maybe required) - Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment (required) - TB clearance and re-testing every year are conditions of continued employment (required) - COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment (this is a policy statement; we could include as requirement? It's about vaccination; but it's not a requirement currently. Might be considered as requirement but it's conditional. We'll include as a note under Requirements maybe.) - Employment verification directly from three (3) past employers within the most recent 7-year period (required) Preferred: - Bachelor’s degree in a human related field preferred - Valid CPR certificate preferred Also maybe