Case Manager - HCHV Residential Housing Program

POSITION SUMMARY

The Case Manager supports operation of the Health Care for Homeless Veterans (HCHV) Residential Housing Program located onsite at Northport VA Medical Center. The Case Manager provides direct case management, psychosocial support, therapeutic interventions, and housing placement services to Veterans experiencing homelessness and complex medical, behavioral health, and substance use challenges. The position is responsible for coordinating individualized service delivery that promotes stabilization, rehabilitation, recovery, and transition into permanent housing.

ESSENTIAL RESPONSIBILITIES

• Case Management & Veteran Support
• Conduct intake interviews, psychosocial assessments, and service planning for Veterans admitted to the program.
• Develop and complete Individual Service Plans within one week of Veteran admission.
• Update Individual Service Plans at minimum every 30 days and communicate changes to VA representatives.
• Maintain therapeutic relationships with Veterans and support achievement of treatment and housing goals.
• Collaborate with VA medical, behavioral health, substance use, and social work teams.
• Utilize crisis intervention techniques and respond appropriately to behavioral or safety concerns.
• Housing Placement Services
• Support Veterans with identifying and securing permanent housing opportunities.
• Aid Veterans with housing applications, benefits paperwork, and obtaining supporting documentation including identification, income verification, and other required records.
• Coordinate housing interviews and accompany Veterans to appointments as needed to support successful placement and independence.
• Promote housing stabilization with a target of transition into permanent housing within program timelines.
• Therapeutic & Rehabilitative Services
• Facilitate structured groups, activities, and therapeutic programming designed to promote recovery, socialization, healthy living, and independent functioning.
• Support Veteran participation in community resources and recovery supports.
• Collaborate with VA medical, behavioral health, substance use, and social work teams.
• Documentation & Compliance
• Maintain complete, accurate, and timely case records and progress documentation.
• Ensure documentation supports treatment planning, service delivery, and housing outcomes.
• Enter and maintain required information in HMIS and applicable systems.
• Participate in case conferences, quality reviews, audits, and inspections.
• Maintain compliance with HIPAA and all Federal, VA, and STGi documentation standards.

QUALIFICATIONS

• Master’s Degree in Social Work, Mental Health Counseling, Human Services, Psychology, or related behavioral health field.
• Current unrestricted New York license as:
• Licensed Master Social Worker (LMSW), OR
• Licensed Mental Health Counselor (LMHC)
• Minimum two (2) years of experience providing case management or behavioral health services.
• Experience serving individuals experiencing homelessness and/or populations with chronic medical, mental health, or substance use conditions.
• Experience conducting psychosocial assessments and developing treatment/service plans.
• Ability to assess and anticipate crises and respond appropriately.

REQUIRED EXPERIENCE

• Experience serving Veteran populations.
• Experience with residential treatment or contract residential care settings.
• Experience with HMIS.
• Experience using Housing First, Harm Reduction, trauma-informed care, and motivational interviewing approaches.

PHYSICAL REQUIREMENTS

• Ability to perform office and residential program duties including standing, walking, bending, and occasional lifting up to 20 pounds.

WORK SCHEDULE

• Full-time onsite. At least one Case Manager must be available onsite Monday through Friday between 8:00 AM and 8:00 PM to support program operations.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

BENEFITS

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

EQUAL OPPORTUNITY EMPLOYER

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.