Case Manager Generalist

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$22.91 - $24.12 Per Hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

Duties And Responsibilities

• Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
• Affirm barriers facing the clients and develop a case plan
• Cook individualized planning with clients to meet short- and long-term needs
• Provide service linkages and support systems to ensure identified needs are met
• Cooks case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate

ESSENTIAL DUTIES

Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.

Assessment

Through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals

Coaching and Social Support

Accompany participants to activities and services

Care and Case Management

Coordinate Care and Case Management as part of team, connecting participants to appropriate services

Advocacy

Facilitate advocacy for participants before other agencies/community settings

Capacity Building

Motivate participant progress

Outreach and Engagement

Meet participants and bring into programs

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients

REQUIREMENTS

• Must have HS/GED
• Completion of VOALA Case Management training within 6 months of hire

PREFERRED QUALIFICATIONS

• Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
• 1 year of experience working with target population
• HMIS navigation

MANDATED REPORTER

All employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Volunteers of America is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.