Case Manager for DMH Homeless Recovery and Mental Health Services

Essential Duties and Responsibilities

• Engage and enroll new members.
• Develop a Recovery Plan with each member that identifies his/her personal needs and goals.
• Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc.
• Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless.
• Transport members to appointments and on errands when appropriate.
• Observe members’ individual and group activities both inside the program and out in the community.
• Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills.
• Devise and implement strategies for outreach to members who tend to isolate themselves.
• Provide timely information and feedback to program manager with regard to emergent agency, program, team or member issues.
• Aid members and the team in achieving community integration, education and employment goals.
• Participate in staff and community meetings and in the day-to-day operations of the program as needed.
• Complete program documentation and paperwork in accordance with MHALA, County Contracted Provider, and funding source standards and requirements. This includes documenting 5 hours of interventions per day with a 24-hour turnaround.

Position Requirements

• High school diploma or GED required.
• Minimum of one year of experience providing psychosocial rehab related services to a disabled population required.
• Bachelor degree in a human related field preferred.
• Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere.
• Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization.
• Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing.
• Function well in a team-oriented approach to member services.
• Must have valid CPR certificate.
• Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook.
• Must be flexible with a work schedule to include some evenings or weekends, and on call cell phone services when necessary.
• Must have a valid class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance.
• TB clearance and re-testing every year are conditions of continued employment.

Benefits

• Competitive salary.
• Full benefits package, including an employee assistance program, and generous paid time off.