Case Manager for Homeless Housing Outreach Mental Health Services

Essential Duties and Responsibilities

• Under the general supervision of program manager, outreach, assess and engage potential members for HSSP (Housing Supportive Service Programs) FSP-ICM services.
• Assist individuals in finding and accessing requested services through the application of intensive case management services.
• Aid members in transitioning to appropriate levels of care or services as needed on the bases of psycho-social rehabilitation model of treatment and services.
• Develop a Recovery Plan and/or Personal Service Plan with each member that identifies his/her personal needs and goals.
• Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc.
• Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless.
• Transport members to appointments and on errands when appropriate.
• Oversee and monitor members’ individual and group activities both inside the program and out in the community.
• Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills.
• Devise and implement strategies for outreach to members who tend to isolate themselves.
• Timely information and feedback to team leader with regard to emergent staff, team or participant issues.
• Assist members and the team in achieving community integration, education and employment goals.
• Participate in staff and community meetings and in the day-to-day operations of the program as needed.
• Aid and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24-hour turnaround time.

Preferred Experience

• Experience with ICMS (Intensive Case Management Services) and PSH (Permanent Supportive Housing) is highly recommended but not required.
• Familiarity with housing resources, support services, and the needs of individuals experiencing homelessness or housing instability is a plus.
• Experience with individuals who use substances and may benefit from harm reduction approaches, including motivational interviewing and low-barrier engagement; familiarity with community-based substance use resources.
• Experience collaborating with housing teams, landlords, or community partners to address client housing barriers is beneficial.

Position Requirements

• High school diploma or GED required.
• Minimum of one year of experience providing psychosocial rehab related services to a disabled population required.
• Bachelor’s degree in a human related field preferred.
• Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere.
• Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization.
• Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing.
• Must meet target billing and productivity goal(s) - 85 hours a month for full time staff.
• Demonstrate a “safety first” mentality and engage in practices that promote a safe, healthful environment for all program participants, staff and visitors and providing the best care, welfare, safety and security for everyone at MHALA.
• All required data collection documents (as applicable to TAY FSP and OCS program) are submitted on time.
• Knowledgeable in community resources, housing, social security and general relief systems and ability to navigate within these systems.
• Must function well in a team-oriented approach to member services and fast-paced environment.
• Must function well in a team-oriented approach to member services.
• Valid CPR certificate preferred.
• Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook.
• Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment.
• TB clearance and re-testing every year are conditions of continued employment.
• Covid-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment.