Case Manager (Fairfax/Loudoun)

About the role

Brain Injury Services (BIS) seeks a full-time Brain Injury Case Manager to serve our clients in Fairfax County and Loudoun County. The Case Manager provides community-based case management to adults and children with acquired brain injury and their families in the Northern Virginia region.

Responsibilities

• Adhere to professional standards, federal and local requirements, and MCO regulations to serve and protect the agency.
• Obtain information and make referrals for appropriate services, including TCM-related referrals and general referrals to community services.
• Complete a comprehensive intake evaluation, including completing all documentation and obtaining all necessary medical records from outside sources.
• Complete all required paperwork for Medicaid TCM services, including service authorizations, assessments, evaluation, review, billing, and reporting.
• Provide education and awareness to the public on prevention, identifying children and adolescents with brain injury, and the support needed to transition students back to school successfully.
• Travel and provide services in clients' homes and communities, including participating in discharge planning teams at children’s facilities and rehabilitation centers.
• Determine when the maximal level of functioning has been achieved and outside services need to fade.
• Establish a solid therapeutic relationship with clients, their families, and their community providers.
• Supports clients in developing their own goals and plans based on the needs assessment and utilizing various planning tools.
• Review the Individualized Service Plan every 90 days and adhere to the MCO’s rules and regulations about service review.
• Identify, coordinate, and monitor goal-directed community services to meet the client’s needs and desired activities as outlined in their plans.
• Maintain in-person and/or virtual contact with active clients and/or families at least monthly and quarterly contact with follow-along clients.
• Effectively negotiate for services for clients in their communities professionally.
• Maintain a confidential home environment equipped with a reliable internet connection to facilitate remote workdays.
• Understand the Vendor Contract budget and prioritize service payments based on need, financial eligibility, and resource availability.
• Provide education to clients, their families, and the community regarding brain injury and community resources.
• Demonstrate a commitment to person-centered services and the opportunity for clients to choose their services and providers.
• Spend at least 50% of their time in direct contact with clients and their families, providing supportive counseling, coordination of services, resource determination, monitoring of services, and team meetings.
• Participate in professional training, particularly in the brain injury field, and additional training as directed by the supervisor.

Requirements

• Master's Degree in the human service field, e.g., Social Work, Rehab Counseling, Psychology, Occupational Therapy, etc.
• Brain Injury Fundamental Training and Qualified Brain Injury Specialist training are required upon hiring.
• Certified Brain Injury Specialist training is optional after 1 year of hiring.
• Valid driver’s license and reliable personal transportation to travel throughout Fairfax, Arlington, City of Alexandria, Loudoun, and Prince William areas.
• Physical mobility and ability to perform math calculations and complex problem-solving and reasoning.
• Ability to secure a telework environment at home that maintains confidentiality and professionalism.
• Access to secure and reliable internet services at home for the remote work option.
• Ability to shift between in-person and virtual service delivery models.
• Must be able to read, write, and proofread professionally.

Skills

• Integrity, discretion, and respect for confidentiality and privacy.
• Good knowledge of Brain injury and its effects on individuals and families.
• Self-directed, able to work independently with a high level of autonomy and strong problem-solving skills.
• Knowledge of ADA and IDEA as well as special education knowledge of Long-Term Case Management.
• Knowledge of the Veterans Affairs system and the Medicaid system and MCOs.
• Knowledge of supportive counseling techniques and basic medical terminology.
• Excellent oral and written communication skills and the ability to de-escalate misunderstanding errors in a professional manner.
• Strong technology and computer skills, e.g., typing, computing, data entry, virtual video platforms (e.g., Zoom), DocuSign, and other technical skills as the job requires.
• Strong assessment and analytical skills, ability to prioritize work under pressure, and strong time management and organizational skills.
• Strong attention to detail and strong spelling, math, and financial skills.
• Strong documentation skills on time.

Qualifications

Preferred qualifications include being bilingual in any of the following languages: Spanish, Arabic, Korean, and Vietnamese.