Case Manager - FACT

Shift Schedule

• Monday-Friday 10:30am - 7:00pm.
• Must be available for weekend rotation shift of Saturday - Sunday 8:00am-4:30pm.

Case Manager Responsibilities and Competencies

• Collaborate with clients with severe and persistent mental illness to develop realistic, effective, and measurable treatment plan goals and objectives, with appropriate time frames.
• Use of solution-oriented intervention strategies and principles of recovery, as well as respectful and competency-based language and interaction with clients, their families, and other support networks.
• Ensure that clients have basic needs met, including housing, legal advocacy, medical/dental services, financial support, activities of daily living skills, vocational assistance, leisure activities, substance abuse treatment and other services on their individualized treatment plan.
• Aid clients in managing their physical and mental health, connecting them to services and benefits, and overcoming barriers to these services and benefits.
• Complete and maintain documentation in a timely and accurate manner, within agency and program standards.
• Participate in 24/7 on-call response system to provide crisis intervention as requested.
• Participate in daily team meetings, individual and group supervision, and organizational meetings, updating program staff on client progress and concerns.
• Coordinate with client’s family members and other community supports to ensure needs are met.
• Deliver medications to clients as needed.
• Maintain productivity level in accordance with agency standards.
• Demonstrate consistent excellence in clinical skills.
• Accomplish individual goals.
• Other job duties as assigned.

Minimum Qualifications and Position Requirements

• Education: Bachelor’s degree in Social Work, psychology or related human service.
• Experience: At least one year experience with individuals with a severe and persistent mental illness. Excellent clinical skills with a recovery orientation.
• Must be 21 years of age.
• Negative Drug Screening prior to hire and throughout employment.
• Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually, along with DCF Level II prior to hire and as required by DCF.
• Clear Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record throughout employment. Must possess reliable vehicle, valid registration, and valid vehicle insurance.
• Computer Literate

Working Conditions

• Exposure to extreme heat and humidity during the summer months.
• On-call covering nights, weekends, and holidays, as requested.
• Schedule may be irregular, based on client availability.
• Work is primarily off site in client’s homes and community locations.
• Required to drive own car and/or company vehicle. Must meet established insurance requirements.

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance with 0 copy for Teledoc Appointments; EAP Supports; Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability; Options to secure additional Life/AD&D as well as short term disability.
• Work-Life Balance: Paid time off + 10 company paid holidays.
• Growth & Development: Professional development options through our Learning Management System and live trainings.
• Other Perks: Suncoast Center, Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025). https://info.flclearinghouse.com/.