Case Manager

About the Role

Case Managers provide core case management services, including comprehensive care management, care coordination, and health promotion. Responsibilities include encouraging and assisting eligible clients to enroll in Medicaid or their health insurance plan of choice, addressing housing needs, and providing participant and family support along with referrals to community and social supports. Case Managers conduct screenings and assessments for high-risk needs, monitoring, and follow-up services.

Responsibilities

• Provide targeted case management as a member of a multidisciplinary care team to clients enrolled in NCCBHC using a team-based approach to treatment and services, collaborating with therapists, psychiatrists/PNPs, peer specialists, substance use specialists, nurses, clients, and family members.
• Engage clients in a collaborative relationship, empowering them to self-manage their mental health, substance use, physical, and psychosocial needs to improve and maintain well-being.
• Screen and assess clients for social drivers of health (SDOH), housing instability, food insecurity, transportation needs, utility difficulties, interpersonal safety, education, and employment needs.
• Engage clients with urgent and crisis needs at all stages of NCCBHC services to provide support, resolve crises, and offer targeted case management expertise for person-centered evaluation and treatment planning.
• Support clients to access supported education and supported employment services.
• Provide core care management services, including care coordination, health promotion, comprehensive transitional care, and referral to community and social support.
• Train clients on relevant chronic diseases, preventive care, medication management (medication reconciliation and adherence).
• Provide care management services in a person/family-centered, strengths-based, recovery-oriented, trauma-informed, and culturally sensitive manner.
• Support clients with aftercare upon discharge from ERs, detox, and inpatient hospital services.
• Conduct community outreach and engagement to support clients in retaining NCCBHC services.
• Support clients to access housing, income support (entitlements), and other needs.
• Contribute to ongoing organizational commitments to diversity, equity, inclusion, and antiracist practices in service delivery and as a member of the NCCBHC.
• Conduct monitoring and follow-up services to promote continued engagement in referred rehabilitative and treatment services.

Requirements

• New York Certified Peer Specialist (NYCPS), Credentialed Family Peer Advocate (FPA-C), or Credentialed Youth Peer Advocate (YPA-C) with 3 years of work experience AND/OR
• Bachelor’s degree in human services, social work, psychology, rehabilitation, or a related field with 2 years of experience working with people with serious mental illness/substance use disorders.
• Individuals with lived experience in mental health, substance use, or criminal legal systems are encouraged to apply.

Preferred Skills

• Bilingual in Spanish and English.

Benefits

• Medical, dental, and vision coverage.
• Vacation and Paid Time Off – starting at 25 days annually, plus an additional summer self-care day.
• 12 paid holidays per year.
• Retirement 403b plan with competitive matching up to 6%.
• Employee Referral Program.

Pay

The salary range for this role is $57,000 - $60,000 per year.

Schedule

Full-time, Monday – Friday from 9:00am to 5:00pm (35 hours per week excluding breaks).

Location

2090 Adam Clayton Powell Jr. Blvd, 4th floor, New York, NY 10027. The office is easily accessible by public transportation.

Workplace Flexibility

Flexible – staff have the flexibility to complete their workday from home or another suitable space, typically after reporting to the office and/or engaging in field or community-based work.