Case Manager, eCommerce

About KARL STORZ From the operating room to surgery centers and everywhere in between, KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging to build a more connected, software-enabled healthcare environment. As an independent, family-owned MedTech company, we think in generations instead of quarters, with a commitment to improving patients' lives around the world. About The Role One of the most rewarding ways to grow your career with KARL STORZ is by joining our Customer Support E-Commerce Team. In this customer-focused, problem-solving role, you will serve as a key resource for supporting our digital commerce channels while delivering exceptional service to customers and internal stakeholders. You will work cross-functionally with teams across the organization to resolve complex issues, improve business processes, and ensure a seamless customer experience. This role offers the opportunity to leverage technology, drive operational improvements, and make a direct impact on customer satisfaction and business success. If you're detail-oriented, tech-savvy, and passionate about building strong customer relationships, this is your opportunity to grow with a global MedTech leader. Shift: Monday – Friday What You'll Do Manage and support key E-Commerce platforms, including Customer Portal, EDI/GHX, and other digital ordering channelsConduct root cause analysis (RCA) to identify issues, recommend solutions, and implement process improvementsSupport high-volume order management activities, ensuring accuracy, efficiency, and timely resolutionPartner with internal teams to address customer pain points and enhance the overall customer experienceRespond to customer inquiries regarding orders, pricing, repairs, and other service-related mattersMonitor transactional workflows and proactively identify opportunities for continuous improvementLeverage technology and new tools to streamline processes and optimize customer support operations What You Bring 4+ years of customer service experience, or an Associate's or Bachelor's degree with relevant experienceStrong organizational skills with exceptional attention to detail and accuracyExcellent critical thinking and problem-solving abilitiesEffective written and verbal communication skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office applications Nice to Have Experience with SAP, Salesforce, or similar business systemsExperience supporting E-Commerce, EDI, or digital customer service platformsKnowledge of order management processes in a high-volume environmentProcess improvement or continuous improvement experience What Will Make You Successful A customer-first mindset with a passion for delivering exceptional serviceStrong relationship-building skills with the ability to collaborate across teamsA proactive approach to identifying and solving complex challengesTechnical curiosity and willingness to learn new systems and technologiesA commitment to continuous improvement and operational excellenceThe ability to thrive in a collaborative, innovative, and fast-paced environment Why KARL STORZ? Join KARL STORZ and be part of a team dedicated to delivering world-class customer experiences through innovation, collaboration, and operational excellence. We invest in our employees through ongoing development opportunities, supportive leadership, and a culture that encourages creativity and continuous learning. You'll have the opportunity to work with advanced technologies, contribute to meaningful business outcomes, and help shape the future of customer support in a global healthcare organization. Ready to make an impact? Apply to join our Customer Support E-Commerce Team and help us redefine effortless customer support.