Case Manager, Critical Incident Response & Student Support

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary Department Summary: The Dean of Students Office promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships/connections, and policy development that promote an inclusive campus climate and facilitate the successful navigation of campus life. The core work of the Dean of Students Office includes promoting a safe and respectful campus community, enhancing students Michigan experience, providing support services and managing critical incidents impacting students and the campus community, and recognizing and responding to the emerging needs within the student population. Position Summary The Case Manager, Critical Incident Response & Student Support is responsible for: providing direct support to students of concern or in crisis; serving on the team responsible for providing support, resources, and referrals to student(s) of concern; coordinating the appropriate response, in collaboration with campus partners, to critical incidents that students experience; conducting initial assessment meetings with students, parents/family members, faculty, staff, and other parties regarding students of concern or critical incidents; developing print materials and website content regarding student support and critical incident response; assisting with coordination and implementation of Parents & Family Weekend events; developing partnerships with other units to holistically support students and address multi-faceted needs; utilizing relevant theory and best practices related to crisis response and management and college student development; and contributing to the functions of the Dean of Students Office through support of its administrative, student support, programmatic, and crisis management functions. Responsibilities* Direct Student Support and Case Management (50%) Responsible for providing direct service to over 500 students (annually) who are experiencing personal/social difficulties, physical/mental health-related concerns, financial hardship/distress, basic needs insecurities, and/or academic, behavioral, or other difficulties who would benefit from intervention and referrals to on and off-campus resources and to ensure they receive developmentally appropriate interventions and supportRespond to complex critical incidents that may involve significant injury or harm to a student(s), including extensive ongoing follow-up through comprehensive case management practicesConduct initial assessment meetings with students, family members, faculty, staff, and other constituents regarding a student of concern or critical incident to determine appropriate response, available support, and referral optionsAssess individual student needs and assist students with identifying, locating, organizing, accessing and utilizing necessary services and resourcesCoordinate appropriate, comprehensive, and effective intervention and communication between multiple university offices, academic units, health care providers, and community resources to meet student health, academic, financial, housing, social, and other needsReview and triage incoming student of concern referrals from faculty, staff, family members, students, and community membersAssist students who are experiencing basic needs insecurities (financial, food, housing, and medical care/insurance) through building connections with relevant services and resourcesServe on the DOS Emergency Fund Review Committee to evaluate emergency funding requests and determine student eligibility to receive emergency fundsManage students return to academic and campus residential environments following hospitalizationsTeach and coach students to develop and demonstrate problem solving and self-advocacy skillsProvide a safe listening space in which to offer compassion, support, and guidance to studentsEducate students regarding their rights and responsibilities as members of the university communityGuide and support students, parents, faculty, and staff as needed in navigating university policies, procedures, and resourcesAssist students in locating and obtaining emergency fundingConduct regular, timely, and appropriate follow-up with students in regard to their critical incident and other needs (as necessary)Facilitate notification to academic units of critical incident(s) on behalf of studentsMaintain appropriate documentation for student support and critical incident response case filesProtect privacy of student educational records per FERPAMaintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations Outreach and Education (20%) Develop intentional partnerships with University and Student Life departments including but not limited to schools/colleges, Registrar's Office, Financial Aid, Michigan Housing, University Health & Counseling (Counseling & Psychological Services and the University Health Service), Wolverine Wellness, and other campus units designed to support specific populations (e.g. first-gen students, LGBTQIA students) to ensure awareness of student support and critical incident response and appropriate coordination between units in support of studentsParticipate in training sessions and presentations regarding student support and critical incident response for various audiences including faculty, staff, parents/families, and othersDevelop and maintain relationships with community service providers including outpatient clinics, area hospitals, and community agencies, as appropriate, and serve as liaison with community providers on behalf of students Event Coordination, Marketing, and Support of DOS Programs (20%) Participate in the planning and implementation of Parents & Family Weekend events and activitiesAssist with registration and check-in for Parents & Family WeekendRespond to inquiries from parents, students, University administrators/offices, and other constituents regarding Parents & Family WeekendDevelop print and electronic materials about critical incident response and student support for marketing and training purposesMaintain website for critical incident response and student support and the Dean of Students Office, in partnership with Student Life Marketing & Communication General Administrative Responsibilities (10%) Assist with planning and implementation of annual Campus Memorial ServiceAssist in development of comprehensive annual report for DOS student support & critical responseAssist in maintenance of DOS student support and critical incident response protocols and proceduresServe on various Student Life committeesContribute to the daily functioning of the Dean of Students Office through support of its administrative, on-call, and other programmatic responsibilitiesProvide rotating after hours on-call support for the Dean of Students OfficePerform other duties as assigned in support of the Dean of Students Office Required Qualifications* Bachelor's degree1-3 years of experience (which may include applicable graduate internship/practicum) directly related to the core functions of the position or in a related field such as non-profit organizations, K-12 education, social workExperience working with individuals from diverse cultures, backgrounds, and life experiences Desired Qualifications* Master's degree in college student personnel, higher education administration, counseling, psychology, social work, law or related fieldProfessional experience in a student affairs or higher education settingWorking knowledge of issues impacting college students, student development theory, and its applicationDirect experience in crisis intervention and response, and case management proceduresDemonstrated computer proficiency (word processing, spreadsheet, and database systems)Familiarity with UM policies, procedures, and organizational structure Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Additional Information This role may have reporting obligations under Title IX and Clery. Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas. Posting salary range: $54,100 - $62,200 - Salary may vary depending on qualifications, experience, and education of selected candidate Relocation will not be offered for this role. #studentlife Position Responsibilities Criteria Excellent communication, interpersonal, and organizational skills.Demonstrated ability to work with a dynamic, diverse, and engaged student population, both individually and in groups.Demonstrated ability to problem solve and be adaptable in a fast-paced environment.Demonstrated ability to manage multiple priorities and navigate change effectively. Working Conditions Position requires working with students through stressful, tense, and/or emotionally challenging situations and circumstances. Work unpredictable early morning, evening, and/or weekend hours on-site or at home in response to the emergent needs of students and the campus community and/or in support of DOS programs. Position is primarily in person to support the needs of students but may allow for up to one remote day per week. Physical Requirements The person in this position routinely moves through the facility to attend meetings/events and access files or information. The person in this position will travel to various on and near-campus locations to conduct work and deliver materials. The person in this position routinely presents information at events and may need to transport items weighing up to twenty-five (25) pounds, etc. Travel may be required. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.