Case Manager - CRED

Compensation range: $25/hr - $28/hr, commensurate with experience.

Benefits

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the cost, with your portion based on salary.
• PTO accrual begins immediately, up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

About the role

In partnership with the Department of Youth & Community Development (DYCD), Housing Works launched the CRED Program, a 24-week paid training program for justice-involved and justice-impacted individuals ages 25 - 40. The program provides case management, connection to wraparound health services, industry-recognized credential trainings, paid internships, and employment placement and retention support.

Reporting to the Program Manager, the Case Manager will conduct screenings and intake assessments, co-develop service plans, connect individuals to wraparound healthcare services, assist with benefits and entitlements enrollment, provide program retention support, and document client engagement and program outcomes using agency and funder electronic records systems.

This is an ideal opportunity for a reentry services professional with direct-care experience looking to develop skills in care coordination and workforce development, and who is enthusiastic about working alongside an interdisciplinary team committed to improving outcomes for individuals and communities impacted by the criminal legal system.

Responsibilities

• Manage a caseload of approximately 25-30 clients.
• Meet with clients assigned to caseload a minimum of bi-weekly.
• Conduct initial screening assessments to determine eligibility and commitment to program enrollment.
• Complete intake assessments with newly enrolled clients.
• Co-develop service or treatment plans with clients.
• Connect clients to wraparound healthcare services (primary care, substance use treatment, mental health services, etc.).
• Assist clients with obtaining vital documents.
• Assist clients with benefits and entitlements enrollment.
• Utilize motivational interviewing techniques to promote engagement and retention.
• Attend and participate in interdisciplinary case conferences.
• Monitor clients’ progress through the program closely and provide individualized support.
• Document all client services and engagement in the designated case records systems.
• Participate in program outreach and recruitment activities.
• Attend and promote engagement in required advocacy activities.
• Participate in Housing Works and DYCD trainings as required.
• Display Housing Works core values in all day-to-day functions.

Requirements

• Bachelor’s Degree required in social services, psychology, social work, or other related field.
• Minimum 1 year of experience providing direct-client services.
• Experience working with individuals with previous involvement in the criminal legal system.
• Strong written documentation and communication skills.
• Good problem-solving skills and ability to work autonomously.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience utilizing EMR systems.

Skills

• Preferably bilingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email, and case management systems.
• Ability to work independently and collaboratively with the team.
• Ability to frequently travel within the boroughs via public transportation.