Case Manager, Compass Urgent Accommodation Vouchers (afternoon/evening shift)

About the role

The Case Manager will help families and pregnant people access emergency hotel rooms, get connected to shelter and longer term housing options, address immediate needs and crises, and access community resources.

Responsibilities

• Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability.
• Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
• Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
• Distribute meals to families daily at the hotels.
• Respond to calls from the hotline from families in urgent need of housing.

Requirements

• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
• Ability to be on your feet for a significant part of the shift, walk up and down stairs, and distribute meals.
• Fluency in English required; Spanish fluency is helpful

Skills

• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
• Ability to be on your feet for a significant part of the shift, walk up and down stairs, and distribute meals.
• Fluency in English required; Spanish fluency is helpful

Benefits

• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.
• Membership in OPEIU/Local 29 union.

Pay

$29-31 hourly

Schedule

• Option #1: Tuesday - Saturday, 4:00 pm - 12:00 am
• Option #2: Sunday - Thursday, 1:00 pm - 9:00 pm
• Training schedule: whenever possible, new hires will work the day shift (10am-6pm) during their first month

Location

The Case Manager will work at our office in San Francisco (1254 Market St) and at the hotels in the Tenderloin and Civic Center/Mission neighborhoods. Fully on-site, no remote days.

Organizational Core Competencies

• Accountable
• Adaptable
• Client-centered
• Collaborative
• Committed to Diversity, Equity, Inclusion and Belonging
• Resourceful

To Apply

Please apply through our online application. No phone calls, please.