Case Manager: Colorado Rapid Rehousing for Re-Entry (COR3)

About the role

The Case Manager directs and facilitates the delivery of appropriate support services for participant households as indicated by relevant service modalities. The Colorado Rapid Re-Housing for Re-Entry program serves unhoused justice involved individuals and utilizes a housing-first model to assist participants in obtaining stable permanent housing.

Responsibilities

• Provides case management services to Program Clients.
• Identifies and serves the unique needs of participant households participating in Volunteers of America programs.
• Utilizes screening and assessment tools and ensures the completion of needs-based screenings.
• Understands and implements their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Serves as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position.
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Maintains confidentiality of all information and participates effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.
• Performs all other duties as assigned.

Essential Duties And Responsibilities

• Provides case management services to Program Clients.
• Identifies and serves the unique needs of participant households participating in Volunteers of America programs.
• Utilizes screening and assessment tools and ensures the completion of needs-based screenings.
• Understands and implements their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Serves as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position.
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Maintains confidentiality of all information and participates effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.
• Performs all other duties as assigned.

Qualifications

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• One year of direct experience in the provision of human services.
• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification.

Preferred Qualifications

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification.
• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.