Case Manager Clinical Dual

About the role

The Metrocare Mental Health and Primary Care Division includes several outpatient locations that provide a wide array of therapeutic services, including medication management, counseling, skills training, and case management. The Dual Clinical Case Manager II position provides psychosocial/rehabilitative services to both adults as well as children/adolescents with severe and persistent mental illness as well as serious emotional disturbance.

Responsibilities

• Provide overall service coordination, referral, linkage, and advocacy to individuals with varying needs.
• Perform duties in concert with other members of an interdisciplinary treatment team.
• Ensure authorization for clinical services.
• Complete a psychosocial assessment on each new admission.
• Formulate individual recovery plan based on assessment findings.
• Develop measurable objectives and goals agreed upon by the individual.
• Actively assist in obtaining and modifying goals as needed.
• Document attempts to involve individual, service providers, and caregivers unless opposed by the individual) in service plan process.
• Review recovery plans every three months for individuals or as clinically indicated.
• Execute recovery plan to assigned individuals in accordance with authorized services, meeting objective measures set forth by the client.
• Actively engage and document all individuals assigned to caseload.
• Participate in interdisciplinary team staffing.
• Present psychosocial assessment findings.
• Encourage individual to attend staffing.
• Update team on progress or lack of progress in reaching agreed upon goals.
• Provide relevant information that might affect treatment.
• Follow-up assigned individuals who miss a scheduled clinic appointment.
• Document attempts to contact individual.
• Report repeated unsuccessful efforts to contact the treatment team.
• Follow-up within 24 business hours on assigned individuals who access emergency services.
• Report status-disposition to treatment team.
• Meet with the individual within 3 days of hospital discharge or assignment in the community.
• Provide crisis intervention.
• Make home visits, initiate mental illness warrants, work with police and other public servants as a needed to address crisis.
• Facilitate inpatient admission upon request of the treatment team.
• Provide individual, family, and group rehabilitation sessions.
• Evaluate progress of clinical session, solicit feedback from individual(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
• Identify and assist individuals in obtaining entitlements by providing referrals, advocacy, and negotiation, as needed.
• Use technology of video and audio capability to ensure service delivery within the individual’s preferred means of intervention.

Qualifications

• Bachelor’s degree in human services with 1 to 3 years’ experience in MH/MR or related field or master’s degree with 0 to 2 years’ experience in human services.
• Experience with trauma-informed services preferred, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
• Maintain current State of Texas Driver License or equivalent license in another state.
• Must be computer savvy and proficient in Microsoft Word, Excel, and Outlook; experience with an EMR system a plus.
• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state.
• Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must have an acceptable driving record.