Case Manager, Centralized Access

The Centralized Access Case Manager is part of the clinical team providing initial assessment and care coordination to individuals who present to The Dimock Center for admission to substance use and behavioral health services. They are one of the initial points of contact with potential clients and referral sources, working on a multidisciplinary team that includes nurses, behavioral health specialists, and medical providers to collectively triage individuals seeking care.

Responsibilities

• Conducts initial client assessments to gather detailed information for all individuals presenting to the Dimock Center for substance use treatment services
• In collaboration with nursing and medical staff, evaluates clients' needs and determines eligibility for services
• Demonstrates working knowledge of Dimock’s continuum of care and facilitates appropriate referrals/contacts within the larger system
• Provides information and referrals to appropriate services and resources both in person and over the phone
• Maintains good working relationships with community resources and referral sources; stays informed about community resources and services
• Maintains accurate and up-to-date client documentation in the electronic medical record
• Coordinates with other service providers and agencies, if applicable
• Ensures confidentiality and privacy of client information
• Collaborates with Dimock service providers and participates in team meetings; develops and maintains positive relationships with service providers
• Demonstrates knowledge of and adherence to Dimock’s policies and procedures, Bureau of Substance and Addiction Services, and Joint Commission standards
• Other duties as assigned

Requirements

• At least two years working with individuals with substance use and mental illness; homelessness or a relevant behavioral health related field
• Bachelor’s degree in social work, psychology, or a related field; Master’s degree in social work preferred

Skills

• Commitment to trauma-informed, compassionate care for underserved populations
• Able to work with minimal direction
• Strong interpersonal skills and effective communication with all levels within clinical departments
• Detail-oriented and organized, with excellent follow-through skills
• Excellent problem-solving skills and a team player
• Ability to prioritize responsibilities to achieve desired results in required time frame
• Takes responsibility for delivery of services as part of team effort
• Maintains a high standard of confidentiality regarding patients, visitors, and co-workers
• Ability to manage difficult or emotional patient situations
• Experience working in a similar role or within social services
• Strong knowledge of community resources and services
• Understanding of local and federal regulations related to social services
• Strong organizational and time-management skills
• Ability to handle sensitive information with discretion
• Proficient in Microsoft Office Suite
• Excellent problem-solving abilities
• Strong written and verbal communication skills
• Experience in customer service or client support

Work Environment

• Operates in a clinical setting
• Adheres to the center/departmental policies, procedures, and regulations
• Can be depended upon to meet established standards and achieve desired results
• Pays attention to details in performing job

Physical Demands

• Light (requires lifting 20 lbs., with frequent carrying of up to 20 lbs.)

Schedule

This position will work full-time Monday-Friday.

Pay

$21-$36/hr in line with experience, education, licensure, and certification.