Case Manager - Bronx Family Justice Center

Major Duties And Responsibilities

• Conduct intakes and assess the needs of survivors of gender-based violence, including victims of crime, with a client-centered and trauma-informed approach.
• Provide essential case management services, including safety planning, advocacy in accessing emergency shelters, crisis intervention, court accompaniment and advocacy, law-enforcement accompaniment and advocacy, public assistance advocacy, and assistance with crime victims’ compensation claims.
• Afford support to FJC clients with navigating the family court system, including filing a family offense petition.
• Offer emergency practical assistance to FJC clients such as transportation, food vouchers, and financial assistance.
• Provide information and referrals to appropriate onsite and offsite partners in legal services, social services, mental health services, and other related services to meet clients' needs.
• Collaborate with onsite partner agencies to streamline service provision through a client-centered lens.
• Regularly assess the safety and well-being of clients; notify the supervisor when a client is determined to be high risk.
• Maintain digital records of direct services provided to clients, enter client information into the FJC Application, and track data or client needs as requested by ENDGBV.
• Adhere to confidentiality practices and protocols.
• Support ENDGBV’s ongoing efforts to solicit client feedback regarding FJC operations, including notifying all clients of their opportunity to complete a client satisfaction survey after every FJC visit.
• Perform other tasks that enhance the mission of the FJCs, as mutually agreed upon by the Program Provider and ENDGBV.

Specifications For Education/Certifications/Licenses

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Associate’s degree and at least two years of relevant work experience, preferably with survivors of domestic violence and gender-based violence.

Required Skills And Experience

• Experience assisting clients in obtaining public benefits such as public assistance, Medicaid, housing, SNAP, and other benefits.
• Strong commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion; high level of Emotional Intelligence (EQ).
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with mental health issues.
• Demonstrated ability in delivering client services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
• Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships.
• Superb and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
• Prominent ability to manage confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• The ability to be flexible with work schedule due to program needs.
• Recognition of self-care and work-life balance for self and others.