Case Manager BFH

About the role

We are looking for a compassionate Case Manager BFH to support families in El Segundo, California through individualized enrollment and stabilization services. This Long-term Contract opportunity is well suited for someone who can guide clients toward employment, education, and financial self-sufficiency while delivering thoughtful, client-centered support. The person in this role will work onsite and partner closely with families to remove barriers, coordinate resources, and monitor progress toward established goals.

Responsibilities

• Meet with clients to evaluate immediate needs, identify barriers, and build personalized action plans focused on housing and family stability.
• Connect individuals and families with workforce development programs, training opportunities, educational services, and community-based support resources.
• Provide practical job search assistance by helping clients strengthen resumes, prepare for interviews, and improve workplace readiness.
• Lead or support sessions on budgeting, money management, and available public assistance programs, including guidance with benefit-related paperwork.
• Maintain accurate case records, service notes, and outcome tracking within required databases and internal documentation systems.
• Coordinate ongoing follow-up with clients to measure progress, adjust service plans, and encourage continued engagement in support programs.
• Deliver detail-oriented, service-focused assistance that builds trust and promotes positive client experiences across every interaction.

Qualifications

• Bachelor's degree in human services, social work, or a related discipline, or a comparable combination of education and relevant experience.
• At least 3 years of experience serving homeless, housing-insecure, or otherwise vulnerable populations.
• Demonstrated background in case management, supportive housing, or closely related client service environments.
• Valid California driver's license, current auto insurance, and dependable transportation for work-related travel.
• Strong communication, relationship-building, and organizational abilities with a consistent customer service mindset.
• Ability to document services thoroughly and manage multiple client cases with attention to detail.

Preferred qualifications

• Additional experience in housing counseling or affordable housing programs, including Low-Income Tax Credit Housing, is a plus.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.