Case Manager & Benefits Specialist

Bright Harbor Healthcare is seeking a Benefits Specialist/Case Manager for our CREST program, which provides mental health crisis care for the community. The ideal candidate will be detail-oriented, knowledgeable about benefits regulations, and committed to providing excellent service to our community.

About the role

This is a full-time position (40 hours per week) located in Toms River, NJ, within the CREST department. The role is benefits eligible.

Responsibilities

• Work as part of a multi-disciplinary treatment team, attending meetings and contributing to shared treatment planning.
• Communicate and collaborate with community resources and entitlement providers, documenting support in client records.
• Involve consumers in treatment planning and service delivery, ensuring their participation is reflected in notes and outreach.
• Provide direct care and crisis intervention, including de-escalation, supportive counseling, and timely documentation.
• Support consumers with daily living skills and assist with accessing basic needs such as housing, benefits, and entitlements.
• Monitor and assess clients’ emotional well-being, symptoms, behavior, and medication use, sharing findings with the team.
• Educate consumers and families on mental health, crisis management, conflict resolution, and life skills.
• Uphold consumer rights and dignity, maintaining confidentiality and respecting cultural and individual values.

Requirements

• Bachelor's Degree in a health & human services field.
• Experience with Crisis Intervention.
• Experience doing outreach with the SMI Co-occurring population, knowledge and awareness of homeless and community services available.
• Valid NJ Driver’s license with less than 6 points.

Benefits

• Full benefits package (Medical/Dental/Vision).
• 12 Paid Holidays.
• Sick Days and Personal Days.
• Accrued Vacation Days.
• Company-paid Life Insurance and Long-Term Disability.
• 403B Plan with Company Match.
• Opportunities for training, education, and Continuing Education Credits.
• Opportunities for Public Loan Forgiveness.
• Opportunities for Tuition Discounts from Participating Institutions.