Case Manager-Behav Health

About the role

This position combines and utilizes professional skills and expertise in the area of case management of patient care in the outpatient clinic, supporting physicians, other therapists, and staff to efficiently serve patients.

Responsibilities

• Takes crisis calls and works outcomes for patients.
• Sends refill requests to providers and calls pharmacy per direction of MD/NP/PA as needed.
• Maintain a working knowledge of relevant medical/legal issues that impact on patient care, such as advance directives, child and elder abuse.
• Provide education to patients and families around issues related to adaptation to the patient's diagnosis, illness, treatment, and/or life situation.
• Participate in multi-disciplinary health care teams.
• Acts as a liaison with community agencies and resources.
• Arrange, procure, and coordinate patient/family pre and post hospital needs.
• Document assessment, plan, interactions, and interventions according to departmental, hospital, and/or health system guidelines and standards.
• Assisting in obtaining prior authorizations from third party carriers.
• Works with discharge planners and consult team to secure appointments.
• Schedules new patient visits per established protocols.
• Meets with patients face to face as needed to resolve crisis situations.
• Assists Residents/front desk staff with resolving scheduling problems.
• Covers messages and work ques for providers that are out of the office.

Requirements

• Bachelor’s Degree in Social Work or related field.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• One (1) year of experience in Social Work experience.

Qualifications

• Current West Virginia Social Work licensure preferred.

Skills

• Knowledgeable and able to access different outpatient and community support systems to grant patients access to different types of services, such as patient assistance programs, Medicaid, and welfare services.
• Able to work closely with patients, families, physicians, psychologists, social workers, and other members of the treatment team to develop individual and departmental treatment goals.
• Knowledgeable and able to access many different types of services.
• Knowledgeable and able to assess and treat individuals with behavioral health and mental illnesses.

Benefits

N/A

Pay

N/A

Schedule

Scheduled Weekly Hours: 40