Hospital - Case Manager

About the Role

The Case Manager will coordinate activities that promote quality outcomes, patient throughput, and discharge planning while supporting a balance of optimal care and appropriate resource utilization. The Case Manager will identify potential barriers to patient throughput and quality outcomes, minimizing delays in discharge plans.

Responsibilities

• Conduct psychosocial assessments to identify patient needs and develop appropriate care plans.
• Collaborate with physicians, nurses, and other healthcare professionals to ensure coordinated and comprehensive patient care.
• Participate in interdisciplinary team meetings and contribute to care discussions and decision-making processes.
• Assist patients and families with discharge planning, including arranging for home care services, rehabilitation, or other necessary follow-up care.
• Advocate for patients' needs and preferences, ensuring their voices are heard and their care preferences are respected.
• Address any issues related to patient rights, access to care, or ethical considerations in collaboration with the care team and hospital leadership.
• Coordinate with community resources and agencies to provide patients with additional support.
• Serve as a liaison between patients, families, and the healthcare team, addressing any concerns or questions related to care and treatment.
• Provide guidance and support to patients and families regarding care options, resources, and follow-up plans.
• Provide education to patients and families about available resources and services.
• Develop and implement support groups or educational programs for patients and families.
• Monitor patient progress and adjust care plans as necessary to achieve optimal health outcomes.
• Document patient assessments, care plans, and progress notes accurately and in a timely manner. Maintain accurate and confidential patient records and documentation.

Requirements

• Ability to work effectively as part of an interdisciplinary healthcare team.
• Ability to advocate for patients and navigate complex healthcare systems.
• Strong assessment and problem-solving skills.
• Ability to work collaboratively and flexibly with a diverse team.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Ability to provide empathetic and non-judgmental support to patients and families.
• Thorough understanding of medical terminology and hospital procedures.
• Familiarity with community resources, support services, and public assistance programs.
• Ability to manage multiple priorities, effective organizational and time management skills, along with strong teamwork skills.
• Demonstrated proficiency in the use of Electronic Medical Record and Case Management software.
• Effective computer skills using Microsoft Office (Word, Excel, PowerPoint, etc.) and database software.
• LMSW or RN license required upon hire.
• Minimum of 2 years of experience in a hospital or acute care setting.
• Bachelor's in Nursing or Master's in Social Work.

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery, and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility, and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education, and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits

• Medical: UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.
• Life Insurance: Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
• Dental: Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, including two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
• Vision: Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options provide either standard or enhanced vision benefits.
• Disability: Employees can enroll in Disability Insurance which provides income if a non-work-related illness or injury prevents you from working.
• Flexible Spending Accounts (FSAs): Employees can enroll in FSAs to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
• Retirement: Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty and staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
• Time Off:
  • Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
  • Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
  • Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
  • Holidays: 12 set paid holidays each year.
• Discounts: Employees enjoy a range of discounts on services, tickets, and gym memberships.