Case Manager, Behav. Health

About the role

Elwyn seeks a Case Manager to assist with obtaining, accessing, and coordinating health care, continued behavioral health treatment, social services, advocacy, educational programs, recreational programs, housing, and community integration resources. The Case Manager also evaluates the need for customized services to the individual that will be delivered in the community, as well as explores all available resources for the individual.

Responsibilities

• Identify service needs for individuals in the intake assessment and evaluation process, including the collection of demographic information as well as medical and clinical history.
• Coordinate the development and implementation of the treatment plan with active participation from the treatment team, family, court, and/or caregiver by facilitating interagency team meetings and service planning.
• Assist residents and their families in obtaining, accessing, and coordinating needed services in a timely manner, including but not limited to: case management, housing, recreational activities, specialized health and crisis services; educational, community, and more intense programs, if required; advocacy; medication management; employment, including links to the Office of Vocational Rehabilitation (OVR) or job coach; links to or monitoring of volunteer work and other individualized and/or non-traditional services that best meet the individual's behavioral health needs.
• Enter incidents into the internal and external incident reporting system to maintain regulatory compliance.
• Maintain resident financial log; track and secure any personal funds the residents may receive from external or internal services while in the program.
• Monitor the effectiveness of service delivery by maintaining the caseload chart, intake assessment, and evaluation schedule.
• Obtain, monitor, and coordinate all Supplemental Security Income (SSI) and Department of Human Services (DHS) authorizations, verification of benefits, entitlements, and secure individuals' accounts to ensure continuity of services.
• Work directly with psychiatrists, psychiatric rehabilitation specialists, and county mental health court representatives to manage court commitments.
• Perform cardiopulmonary resuscitation (CPR), first aid, and crisis intervention techniques using agency-trained protocols.
• Perform other duties as assigned.

Requirements

• Associate degree with sixty (60) credits in psychology or social work from an accredited institution; bachelor's degree in psychology, social work, or a related field from an accredited institution preferred.
• Three (3) years' experience working directly with adults in a behavioral health setting.
• Previous case management experience preferred.
• Knowledge of community resources specific to the assigned regions in Pennsylvania.
• Non-profit human service experience highly preferred.
• Demonstrated ability to work effectively as part of a team.
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities.
• Demonstrated strong attention to detail.
• Demonstrated strong time management and organizational skills.
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions.
• Must be able to perform CPR and crisis intervention using agency-trained protocols.
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills.
• Demonstrated experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Access, Publisher, and report-writer experience preferred.
• Experience using and knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR).
• Must possess a current, valid driver's license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan