Case Manager

We need to output HTML fragment with sections: About the role? The posting includes "About The Job" with description. Also "What You’ll Do" responsibilities. "Your Experience And Qualifications" requirements. Also location info (Remote - must be based in certain states). Also maybe "Additional Information" includes hiring process etc but we should remove boilerplate like application instructions, EEO, etc. We need to keep substantive info: internal title, location, reporting, role summary, duties list, qualifications list, maybe vaccination requirement? That's substantive? It's about vaccination requirement for patient-facing roles. It's part of Additional Information. Should we include? It's not boilerplate; it's a specific requirement. However it's about vaccination requirement; could be considered substantive. Also background check etc maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Vaccination requirement is not EEO; it's a specific requirement. Might keep. Background check also maybe considered boilerplate? It's a standard hiring process; but it's substantive? Might be considered boilerplate. Safer to keep vaccination requirement and maybe location, internal title, reporting. We need headings: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if posting has real specific content. So we can have: - About the role (summary) - Responsibilities (What You’ll Do) - Qualifications (Your Experience And Qualifications) maybe split into Experience and Qualifications? Could combine. - Location? Not a standard heading but could be part of About the role. - Skills? Could be part of Qualifications. - Benefits? Not mentioned. - Pay? Not mentioned. - Schedule? Not mentioned except work hours Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends. That's schedule info. So we can create a Schedule section. - Benefits? Not mentioned. Thus sections: About the role, Responsibilities, Qualifications, Schedule. We need to use

• for any list of duties/requirements/benefits. So responsibilities list as
  . Qualifications list as
  . Schedule maybe just a

  . We must not repeat job title as heading. The internal title is Lead Care Manager; we should not put that as heading. We can include it in About the role paragraph. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, except boilerplate. Let's extract substantive content: From posting: - Join the dynamic journey at Vynca... mission etc. That's fluff but maybe part of About the role? It's generic but still substantive? It's about company mission. Could include but it's not specific to role. Might be considered boilerplate? It's generic marketing. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This mission statement is not those; it's about company. Might keep but could be considered filler. However we need to preserve ALL substantive information; not summarizing away detail. The mission statement is substantive about company but not role. Might be okay to keep in About the role paragraph. But we need to avoid filler/placeholder text like "commensurate with experience". Not present. Let's parse sections: About The Job Internal Title: Lead Care Manager Location: Remote - must be based in one of the following states: Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington. We are seeking a dedicated Lead Care Manager (LCM) to join our Enhanced Care Management (ECM) team. Reporting to the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager, the LCM serves as the primary coordinator for clients, partnering with healthcare providers, specialists, pharmacists, social service agencies, and other stakeholders to ensure seamless, person-centered care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. This is a critical role that we're looking to fill as soon as possible. What You’ll Do Remote care management duties as described below: Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports Oversees the development of the client care plans and goal settings Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services Connect clients to other social services and supports that are needed Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) systemEvaluate client’s progress and update SMART goals Provide mental health promotion Arrange transportation (e.g., ACCESS) Complete all documentation, including outcome measures within the timeframes established by the individual care plans Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems Complete monthly reporting to ensure program compliance Attend training as assigned Your Experience And Qualifications 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends.Working knowledge of government and community resources related to social determinants of healthClean driving record, valid driver's license, and reliable transportationExcellent oral and written communication skillsPositive interpersonal skills requiredMust have general computer skills and a working knowledge of Google Workspace, MS Office and the internetBilingual (English/Spanish) preferred Additional Information The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.Regularly requires working at a computer for an entire shift (with appropriate breaks).Regularly requires use of laptop and video-conferencing technology.Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.Occasional travel may be required to perform job duties, attend training, or company events. We need to remove boilerplate: hiring process, background check, job description scope, EEO, environmental conditions maybe? Those are generic. Vaccination requirement is specific; keep? It's a requirement for patient-facing roles. Might keep as part of Qualifications or a separate section? Could be under Requirements. But the instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Vaccination requirement is not EEO; it's a health requirement. Might keep. Environmental Conditions and Physical Requirements is generic; could be considered boilerplate. Might drop. We need to keep location, internal title, reporting, role summary, duties list, qualifications list, schedule (work hours), vaccination requirement maybe. Let's craft sections:

  About the role

  Internal Title: Lead Care Manager. Location: Remote – must be based in one of the following states: Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington. Reporting to the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the primary coordinator for clients, partnering with healthcare providers, specialists, pharmacists, social service agencies, and other stakeholders to ensure seamless, person‑centered care. The LCM manages client cases, coordinates health‑care benefits, provides education and facilitates member access to care in a timely and cost‑effective manner, collaborates with caregivers/family and other providers to promote wellness, recovery, independence, resilience, and member empowerment while ensuring access to appropriate services and maximizing member benefit. Vynca’s mission is to provide comprehensive care for more quality days at home, guided by core values of Excellence, Compassion, Curiosity, and Integrity.

  That includes mission and values.

  Responsibilities

  • Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma‑informed care, social supports, housing, and referral/linkage to community‑based services and supports.
  • Oversee the development of client care plans and goal settings.
  • Offer services where the member resides, seeks care, or finds most accessible (office‑based, telehealth, or field‑based).
  • Connect clients to other needed social services and supports.
  • Advocate on behalf of the client with health‑care professionals (e.g., PCP).
  • Utilize evidence‑based practices such as Motivational Interviewing, Harm Reduction, and Trauma‑Informed Care principles.
  • Conduct outreach and engagement activities to facilitate linkage to the ECM program and log activity in the CRM system.
  • Evaluate client progress and update SMART goals.
  • Provide mental health promotion.
  • Arrange transportation (e.g., ACCESS).
  • Complete all documentation, including outcome measures, within timeframes established by individual care plans.
  • Maintain up‑to‑date patient health records in the EMR system and other business systems.
  • Complete monthly reporting to ensure program compliance.
  • Attend training as assigned.

  Qualifications

  • 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
  • Working knowledge of government and community resources related to social determinants of health.
  • Clean driving record, valid driver’s license, and reliable transportation.
  • Excellent oral and written communication skills.
  • Positive interpersonal skills.
  • General computer skills with working knowledge of Google Workspace, MS Office, and the internet.
  • Bilingual (English/Spanish) preferred.

  Schedule

  Willing and able to work Monday‑Friday 8:30 am‑5:00 pm Pacific Time, with flexibility for potential evenings and weekends.

  We might also add Vaccination Requirement as a separate section? Could be under Qualifications as a