Case Manager

About the role

As a Case Manager at Vivent Health, you will be an integral part of our healthcare team, providing comprehensive and compassionate case management services to clients. Your role involves collaborating with healthcare professionals and others to address our clients’ medical, social, and emotional needs, ensuring they receive the highest quality of care.

This isn’t just a workplace—it’s a community, a mission, and your chance to be part of something bigger. At Vivent Health, we’re on a mission to end HIV/AIDS through integrated, personalized, judgment-free care, meeting people where they are and supporting the whole person.

Responsibilities

• Collaborate with HIV testing sites, the prevention team, clinical staff, and local providers to initiate access to care for the newly diagnosed and others at risk for not engaging in care. In some locations, may also work with those out-of-care to re-engage in care.
• Conduct thorough assessments of clients' medical and psychosocial needs to develop individualized case management plans.
• Collaborate with healthcare providers to coordinate and facilitate access to medical services, ensuring a holistic approach to patient care.
• Perform eligibility assessments and collect eligibility proof documentation to facilitate access to grant-funded services.
• Assist clients in accessing community resources, social services, support programs, and insurance coverage to enhance their overall well-being.
• Act as an advocate for clients within the healthcare system, ensuring their voices are heard and their needs are met.
• Provide timely and effective crisis intervention services, offering support to clients facing medical, social, or emotional challenges.
• Maintain accurate and up-to-date documentation of case management activities, adhering to organizational and regulatory standards.
• Work closely with interdisciplinary healthcare teams, including physicians, nurses, and mental health professionals, to achieve optimal health outcomes for clients.
• Provide health education and support to clients, empowering them to actively participate in managing their healthcare.
• Assist team members in coverage and support other service lines when necessary (e.g., food pantry, prevention, telehealth rooming, front desk).
• Adhere to all agency policies, including confidentiality, employee handbook, health care corporate compliance plan, standards of conduct, training, and other relevant policies.

This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field required.
• Valid government-issued driver’s license required.
• Previous experience in case management preferred.
• Experience working in healthcare and social service systems preferred.
• Familiarity with coordinating and managing patient care plans, ensuring comprehensive and integrated services.
• Experience in providing effective crisis intervention services to individuals facing medical, social, or emotional challenges.
• HIV experience in a healthcare environment or social services setting preferred.

Skills

• Strong interpersonal and communication skills.
• Empathy and understanding of diverse cultural perspectives.
• Ability to work independently and collaboratively within a team.
• Problem-solving and decision-making abilities.
• Commitment to upholding ethical standards and confidentiality.
• Ability to learn multiple databases and software systems.

Preferred Qualifications

• HIV experience in a not-for-profit environment.

Pay

$51,000/annually - $55,000/annually (depending on experience). The final salary will be determined based on factors such as market data, internal equity, candidate experience, and qualifications.

Benefits

• Generous PTO, including 12 paid holidays.
• 401(k) with 100% employer match up to 5%.
• 12 weeks fully paid parental leave for benefits-eligible employees after one year.
• Employer-subsidized medical, dental, vision, and gender-affirming care.
• Tuition reimbursement and licensure assistance.
• Benefits for full-time and eligible part-time roles.

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for—or forgive—federal student loans; however, our status as a not-for-profit organization under Section 501(c)(3) makes us an eligible employer. There may be other determining factors for qualification.