Case Manager

Full-time position supporting Chamblet and Revision Family Homes in Dorchester, which provides life-stabilization services, intensive housing placement, and vocational case management to homeless families and pregnant women.

About the role

The Case Manager coordinates and delivers direct case management services, reporting to the Program Director for weekly supervision and programmatic assignments.

Responsibilities

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy of Care, maintaining professional ethics, boundaries, and client confidentiality.
• Provide weekly collaborative case management services to 22 families to address barriers related to housing, finances, vocation and/or education, physical and mental health, childcare, and legal issues.
• Assist families with housing search support, assessment, referrals, and housing applications; transport and accompany clients using agency vehicles to housing, legal, and medical appointments as needed.
• Assess and provide referrals to external providers; develop and maintain service linkages and databases to support residents, including relationships with local service providers and housing providers.
• Communicate effectively and work closely with the Stabilization Case Manager to develop and implement aftercare plans for housed families.
• Develop and monitor service plans as required by EOHLC; complete timely reporting of housing assessments, case notes, and relevant data into the HMIS/ETO system and residents’ case files.
• Develop, implement, and facilitate workshops, community meetings, and resident events in conjunction with the Shelter Manager and Program Director as required by the funder and agency.
• Assist with program coverage as needed by maintaining building security, adhering to all program policies and protocols, and completing required documentation in program shift logs and staff communication logs.
• Attend supervision, staff meetings, clinical meetings, in-service training, and agency workshops.
• Work collaboratively within the team to provide client-centered services; participate in and support agency events, State House rallies, fundraising, advocacy events, rallies, walks, and additional functions.
• Provide CSP-HI (Community Support Program for Homeless Individuals) services to eligible residents, including documenting services in both VPI's and Eliot Community Human Services EHR.
• Become a Certified Application Counselor (CAC) to offer application and enrollment assistance for residents.
• Perform any other duty or task requested by your supervisor or their designee.

Requirements

• Bachelor’s degree with 1-2 years’ experience preferred, or high school diploma with 3 or more years of client advocacy experience.
• Relevant experience may include: housing search, housing stabilization and retention, case management, SUD services, employment training, and job search services.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords, or realtors preferred.
• At least 25 years old with a valid Massachusetts driver’s license with a safety driving record (points of 00, 99, 01, 02, or 03).
• Knowledge of family shelter services or residential services and understanding of harm reduction philosophy required.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• Must be CPR certified (may be obtained upon hire).
• Complete TB screening (may be obtained upon hire).
• Three strong work-related professional references; at least 2 from a manager or supervisor.

Preferred Qualifications

• Bilingual (English/Spanish, Haitian Creole) preferred.

Schedule

• Full-time (40 hours): Sunday – Thursday (Sunday 8am-4pm, Monday 11am-7pm, Tuesday through Thursday 8am-4pm).

Pay

$26.00/hour

Benefits

• 75% employer contribution toward health insurance premium and 25% toward dental insurance premium.
• 100% employer-paid disability and life insurance.
• Generous paid time off package, including vacation, sick, and personal time, plus holidays.
• Upon hire, staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays, and 3½ weeks of vacation (figures adjust based on full-time or part-time status; vacation time increases with length of employment).