Case Manager

About the role

Responsible for case management, case files, statistical reporting, assisting residents in goal setting, case referral, and coordinating services with community resources for residents. Maintain all Allegheny County Department of Human Services related requirements as set forth in The Emergency Shelter & Bridge Housing Scope of Service Guidelines.

Responsibilities

• Intake, case management, and file maintenance, including statistical reporting and assessment.
• Compile Service Plans and maintain updates of residents’ progress.
• Meet regularly with Director and/or Resident Manager regarding intakes and resident progress.
• Coordinate services with community resources for residents.
• Maintain all DHS contracted requirements as outlined in The Emergency Shelter & Bridge Housing Scope of Service Guidelines.
• Provide required data as requested by DHS or The Salvation Army Divisional Headquarters (DHQ).
• Maintain confidentiality of residents’ information.
• Receive and process requests for admission to Family Caring Center.
• Establish and maintain contacts with Human/Community Services Agencies and Institutions (Federal, State, & Private) for collaborating services.
• Maintain a statistical system of data collection and processing related to Family Caring Center residents/referrals, including those who call for shelter.
• Attend trainings as well as monthly and quarterly meetings.
• Coordinate needed services for children.
• Assess housing barriers of individuals and families experiencing homelessness to determine housing/service needs.
• Work to reduce households’ average length of stay in emergency shelter.
• Work to increase the number of households who exit to permanent housing.
• Assist participants in developing a strength-based/solution-focused individualized housing plan to promote obtaining and maintaining permanent housing.
• Develop an effective, timely referral network to ensure ongoing direction and support.
• Meet with residents weekly to update service plans, short- and long-term goals.
• Identify participants’ strengths and barriers to stability; assist in reducing barriers and linking to resources.
• Provide mediation and advocacy with landlords and housing providers on clients’ behalf to develop a workable plan for obtaining or maintaining housing.
• Assist participants in locating and securing housing.
• Create and maintain consistent communication channels (verbal and written) between tenants, landlords, referral sources, and collaborating agencies.
• Provide information and referral assistance regarding available support from social service agencies and community programs.
• Connect clients to the Resource Library for budget counseling and education to assist with payment plans for bills and past debts.
• Educate clients on their rights and responsibilities using knowledge of residential lease contracts.
• Maintain accurate case notes, monthly outcome reports, and files for each client per contract requirements, including HMIS entry and exit.
• Collect and report program data, including but not limited to HMIS reporting and funder-required data.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a social service-related field or Associate’s Degree with 7+ years of experience in the Social Service Field.
• Knowledge and experience in Human Services delivery system and networking.
• Computer proficiency in Microsoft Word, Excel, PowerPoint, Internet, and ability to back up computer data daily.

Skills

• Knowledge of the Social Services System.
• Demonstrated communication and listening skills.
• Ability to work with homeless individuals and families.
• Familiarity with alcohol, drug, and mental health issues, and Act 33 & 34 clearances.
• Understanding of and sensitivity to the needs of the homeless population.
• Understanding of Trauma Informed Care.
• Ability to work with people of diverse social backgrounds and professional levels.
• Maintain professional relations and conduct.
• Must successfully complete The Salvation Army’s Keep Safe required training.