Case Manager

About the role

At The Salvation Army, we are dedicated to serving those in need, empowering individuals, and strengthening our community through compassion, respect, and support. The Ethel T. Chamberlain Women’s Residence provides essential services to women as they work toward stability, independence, and a brighter future. We are seeking a compassionate and dedicated Case Manager who is passionate about helping others, advocating for those in need, and connecting individuals with the resources and support they need to succeed. Join our mission and make a meaningful difference in the lives of women in our community! As a Case Manager, you will provide case management, supportive counseling, advocacy, and life-skills support to women residing in the Women’s Shelter and Permanent Supportive Housing programs. This position helps clients establish goals, access community resources, and work toward stability and independence.

Responsibilities

• Assess clients’ needs, strengths, and goals to develop appropriate support plans.
• Provide case management, supportive counseling, and advocacy services.
• Assist clients with life-skills development to promote independence and self-sufficiency.
• Connect clients with community resources and services to address individual needs.
• Monitor client progress and provide ongoing support toward established goals.
• Provide task supervision and guidance to BSW and Foundation-Level MSW interns.
• Coordinate case management services for the Women’s Shelter and Permanent Supportive Housing programs.
• Meet with clients biweekly to review progress, address concerns, and support their well-being.
• Provide supportive counseling, crisis intervention, advocacy, and assistance with independent living goals.
• Monitor client progress, participate in weekly case reviews, and provide consultation to staff as needed.
• Train, supervise, and guide interns, assigning tasks appropriate to their skill levels.
• Maintain accurate client records, service statistics, and required program documentation.
• Coordinate monthly life-skills workshops and collaborate with community providers to support client needs.
• Assist with program coverage, respond to inquiries, and provide occasional emergency on-call support.
• Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.