Case Manager

About the role

Under the supervision of the Interim Housing Program Manager, the Case Manager provides case management and housing support services to individuals and families experiencing homelessness. Services include assessments, service planning, and resource coordination to support housing stability and self-sufficiency.

Responsibilities

• Conduct participant intakes, verify eligibility, create participant records in HMIS within 24 hours of enrollment, review program expectations, provide facility tours, and schedule ongoing case management appointments.
• Complete, update, and maintain all required participant assessments within established timelines, including 5x5 Assessments and ECM Assessments; complete initial assessments within 30 days of enrollment and reassessments every 90 days thereafter.
• Develop and maintain Individualized Care Plans (ICP) and/or Housing and Service Plans within 30 days of enrollment and update them at least every 90 days thereafter, based on participant needs and housing goals, including housing application assistance, unit viewings, and coordination of supportive services.
• Ensure all required documentation, including case notes, services, assessments, and 5x5 Assessments, are completed and entered into HMIS/CHAMPS within required timelines to maintain compliance with contract, funding, and program requirements and prevent documentation-related findings, cost disallowances, or payment recoupments.
• Ensure care plans include measurable goals, action steps, and regular updates.
• Conduct and document ongoing case management services, participant contacts, and interventions.
• Maintain accurate DAP (Data, Assessment, Plan) or GIRP (Goals, Intervention, Response, and Plan) case notes, documenting services provided, participant progress, and barriers to achievement.
• Document services and participant interactions in HMIS/CHAMPS, including weekly case notes and a minimum of two documented services per participant per month in accordance with program and funder requirements.
• Collect, verify, and upload required participant documents, consents, releases, and assessments into HMIS/CHAMPS.
• Assist participants in obtaining and maintaining housing-ready documentation and vital records.
• Maintain complete and accurate participant files to ensure compliance with program, contract, and funding requirements.
• Review daily room check forms and follow up with participants regarding room concerns, behavioral issues, and program compliance.
• Address room cleanliness, decluttering, unauthorized food storage, prohibited items, unattended children, unattended service/support animals, and unauthorized visitors or overnight guests.
• Complete all required Cal AIM documentation, including participant consents, assessments, care plans, case notes, and progress notes, in accordance with program, Medi-Cal, and funding requirements.
• Maintain, monitor, and update data reports to ensure a minimum accuracy rate of 95%.
• Complete participant exits and maintain exit files, including all required exit documentation.
• Coordinate and facilitate monthly house meetings and additional meetings as needed; develop meeting agendas, provide participant notices, and offer AM and PM meeting options when applicable.
• Address participant concerns and provide supportive services and life skills