Case Manager

Overview

The Trained Care Professional works directly with RS clients to provide case management for emergency/long-term services, advocacy, and referrals. This position requires a client-centered, strengths-focused perspective that venerates clients. They will be working with clients who have multi levels of trauma, and will be required to collaborate with lead clinical staff for support, advice, and referrals. This position is on the front lines of an agency serving a very diverse population. A high level of cultural competency, respect for diversity, and people skills is required.

Responsibilities

Case Management

• Provide case management, urgent intervention and/or advocacy to clients in the community as well as at Reconciliation Services.
• Provide assistance in emergency services (document/ID, rent, utilities, and prescription assistance) for clients from internal and external referrals.
• Provide individual and/or follow-up self-sufficiency assessment on client every 90 days.
• Ensure service plan is updated on client every 90 days.
• Ensure discharge steps are followed when necessary.
• Maintain knowledge of community emergency resources.
• Maintain accurate and thorough records in real-time with 48-hour maximum as needed in performance of the position (e.g., intake assessments, progress notes, treatment plans, quarterly outcome reviews, treatment summaries, mileage logs, timesheets and expense reports, and other records as assigned).
• Track all relevant case management activity in relevant programs including but not limited to: MAACLink, Community Carelink, United Way portals, Access KC database, etc.
• Administer program evaluation tools and satisfaction surveys to program participants according to the timetables established for the particular grants and/or RS policy.
• Maintain confidentiality of client information in accordance with HIPAA requirements.
• Maintain accountability for weekly caseload and appropriate productivity hours: 12 hours case support and 10 hours case management.
• Document and communicate completed objectives relating to real outcomes, not just activities.
• Maintain and communicate wrap-around services as needed with defined collaborative partners to enhance quality of service.
• Direct client services are included while administering case management services (e.g., transportation to appointments, home visits, assistance meeting and receiving basic needs as outlined by client service plan, assisting with job placement and homeless stabilization, etc.).
• Ensure the record keeping for all client files are up to date and secure in client chart.
• Refer client to community resources as needed.
• Respond to case management assigned client needs within 48 hours.

Team Collaboration

• Participate in supervision, all staff and team meetings as necessary for the position.
• Maintain professional development through continued training as relevant to position and client population.
• Maintain a positive working relationship with staff, interns, clients, volunteers, the general public, and any collaborating organizations.
• Complete any other tasks assigned by a supervisor, or designated to the position in the program design.

Qualifications

• Degree in Social Work, or a related social services field.
• Experience in customer services, social services, or case management.
• Personal qualities of integrity, credibility, and a commitment to the Reconciliation Services vision and mission.

Skills

• Knowledge or experience in client-centered, strengths-based clinical case management.
• Trauma Informed Care.
• Client motivational interviewing.
• Positive attitude, energetic, entrepreneurial, hard working, compassionate, strong equity lens, and passion for the work of racial and economic reconciliation.
• Proactive team spirit, autonomous.
• Excellent verbal and written communication skills.
• Proficient in using technology as client tracking and reporting tools.
• Highly organized and process-oriented.
• Works well in a team-oriented environment.

Pay

$50,000.00 per year

Schedule

Monday through Friday, 8:30am to 5:00pm