Case Manager

Job Summary

Recommend and assist access to medical, educational, social, vocational, housing, and more to support program goals. Initiate referrals to next‑level care, coordinate with physical‑health providers for whole‑person care, and advocate in the best interest of clients.

Responsibilities

• Provide case management with crisis intervention, discharge planning, group & individual work, mental health/substance‑use disorder counseling, screening, and assist clients in meeting basic needs and symptom management.
• Complete accurate and timely documentation; meet minimum billable requirements for direct client services if contractually required.
• Facilitate placement including pre‑placement visits and transportation as needed.
• Provide shift coverage as part of the on‑call team.
• Deliver field‑based services as required by program and client need.
• Maintain confidentiality of client care.
• Participate in scheduled program meetings.
• Other relevant duties as assigned.

Qualifications

• Master’s degree; or bachelor’s degree with four years of experience in social services.
• For SUD case management, certification from a recognized board is preferred and registration required.
• For Housing, two years of experience and an AA degree in social service or related field, or high school diploma with five years’ experience.
• Valid California driver’s license and current auto insurance per contract requirements.
• Experience providing mental health and/or substance‑use disorder services preferred.
• Cultural competency understanding required.
• Bilingual preferred.
• Knowledge of Microsoft Office and EHR software preferred.

Physical Requirements

• Seeing
• Hearing
• Speaking
• Stooping/Bending
• Working in cramped spaces
• Moving around facility
• Moving between offices/clients
• Driving – light errands
• Lifting/carrying heavy items
• Driving – in the course of job duties
• Standing for long periods
• Sitting for long periods

Other Duties

This job description isn’t a comprehensive list of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.